drjobs Multinational Claims and Claims Client and Broker Service Lead

Multinational Claims and Claims Client and Broker Service Lead

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1 Vacancy
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Job Location drjobs

Brussels - Belgium

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Multinational Claims and Claims Client & Broker Service Lead

Service the needs of AIGs most strategic major clients and their broker partners with regards to claims issues. Help to ensure that AIG are seen as the most valued insurer in the major client space.

To manage the claims relationship of a number of assigned major accounts across the EMEA region. This role will support the client in navigating the AIG claims organisation and acting as their advocate within Claims.

Actively support acquisition of new business working in conjunction with Client and Broker Engagement and Regional Product leads.

Work with Claims Multinational claims team on the design and implementation of Multinational claims services.

Role Responsibilities:

  • Deliver claims capabilities and services to all assigned clients to assist in the retention of existing business.
  • Support the Claims functions value proposition work establishing our Right to Win and work with Client Directors on new and cross sell opportunities to designated clients and development clients owning and co-ordinating the claims aspect of this process.
  • Maintain a close relationship with the EMEA region claims function representing claims in external client / broker meetings and feeding back client and broker needs changes and requirements.
  • Work with and support the EMEA region claims function to develop best practice and identify process improvement opportunities.
  • Collaborate closely with all other key internal functions including underwriting overseas territories RISO Bermuda (captive loss billings) marketing communications and profit centres to align claims relationships with broader business objectives and to integrate claims within company strategies.
  • Manage expectations and monitor customers satisfaction identifying trends and providing feedback to the Claims Management team and Client Engagement team.
  • Facilitate resolution of claims issues across all lines of business in a timely manner.
  • Creating and distributing claims bulletins/protocols across relevant countries and claims teams for designated clients.
  • Communicate both internally and externally significant claim trends initiatives organisation and structural changes and industry regulatory and legal developments.
  • Assist in the development and execution of claims education and information events tailored to clients and internal business partners.
  • Maintain Repository/Salesforce for accounts within designated portfolio.
  • Manage designated projects
  • Claims reviews co-ordinated/hosted by the CARM (Claims Account Relationship Manager)
  • Data - facilitate/co-ordinate introduction of Intellirisk to clients/brokers. Contact point for client/broker data queries.

Role Requirements

  • Broad claims experience for several years
  • Excellent communication skills in English additional European language knowledge beneficial
  • Ability to develop and maintain relationship across all levels of the organisation and influence key decision making
  • Leverage customer and market insight and build the right value proposition and customer experience through NPS CAB and other research and competitive analysis
  • Work closely with the claims functions to build a pipeline of claims successes and service metrics that can be provided to other business units in marketing including identification and submission of appropriate case for potential insurance/service related awards
  • Negotiating skills to conclude problematic claims issues presented by clients and brokers
  • Work closely with Marketing Distribution Communication and Product functions to understand their plans and priorities and ensure that claims servicing and client related activities are aligned to and integrated within the overall sales strategies
  • Travel around the assigned region as required
  • Presentation and communication skills to promote the claims service to multiple audiences
  • The ability to plan prioritise and organise work effectively resolves conflict among priorities
  • A self-starter with excellent organizational and problem-solving skills and willingness to embrace and champion new ideas
  • Good decision making and mediation skills and the ability to compromise in the right way
  • Understanding of different cultures and legislative environments within International
  • Ability to work on own initiative and manage multiple priorities across multiple stakeholder
  • Good relationship and stakeholder management.

At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .

Functional Area:

CL - Claims

AIG Europe S.A Filial i Sverige

Employment Type

Full-Time

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