Claims Fraud Investigator - First Party
Claims Fraud Investigator - First Party
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Job Description
Job Title: Claims Fraud Investigator First Party
Location: Bexhill or Leicester (Hybrid)
Welcome to Hastings Direct Pam Angel HR Director
Were a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see and youll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If youre excited about joining us and think you have some of what were looking for even if youre not 100% sure we would love to hear from you.
Role overview
Work within our award-winning Fraud team at Hastings Direct and ensure we are looking to achieve our goal of all fraud off the table motto. Youll be working within a team to ensure were protecting innocent customers from fraud by investigating concerns and ensuring we can stay competitive in the market as a result. You will be reviewing first party claims with a view of validating genuine claims and detecting any fraud/indemnity concerns which may lead us to decline the claim.
Job details youll need to have demonstrable experience in:
Screening all First Party high risk claims such as theft/fire/single impact/malicious damage along with all referrals from claims teams
Screening incoming theft and arson claims against known fraud indicators and other risk factors identifying cases where investigation is required
Telephone interviewing of claimants utilising specialist cognitive interviewing and conversation management techniques to further determine risk and separate honesty from inconsistency
Providing focused instructions to and subsequently liaising with specialist investigative suppliers including field investigators engineers and forensic specialists
Managing claims caseload in line with our philosophy and service levels maintaining good file discipline and accurate reserves together with an effective diary system which ensures that cases are reviewed on a regular basis
Utilising a variety of desktop tools as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation
Essential skills/experience:
Claims handling experience (motor claims) with an understanding of fraud
Strong attention to detail able to identify inconsistencies between various documents/evidence
Excellent problem-solving capability combined with effective communication skills
The interview process
Our interview process involves the below:
Recruiter screening call
1st stage interview with hiring leader
As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS please visit our inclusive business page on our careers website.
Regrettably we are unable to offer sponsorship for this role.
Benefits: In addition to a competitive salary you will also receive
Flexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detail
Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing as well as providing you with 4x your salary with our life assurance cover income protection at no extra cost and matched pension contributions up to 10% we are proud to provide you with an award winning package which includes discounts cashback free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme we have the thrive mental health app our colleague assistance programme available 24/7 our own in-house mental health first aiders support groups and a dedicated team to make sure we are covering your needs
Theres more! 25 days annual leave bank holidays with the option to buy or sell one of your weeks access to our health care cash back plans dental plans discounted health assessments Cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more .
Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
Employment Type
Full-Time
