Collision Estimator
Collision Estimator
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1-3years
$ 57 - 107300
1 Vacancy
Job Description
The Estimator s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates coordinating repair needs for customers including all communication informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer s experience by ensuring they are working in alignment with all team members in achieving the repair facilitys KPIs.
Requirements
Role and Requirements
Ensure every customer interaction is documented updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information guiding them through the repair process and ensuring that they receive excellent customer service
Ensure compliance with all insurance client requirements processes and metrics
Ensure compliance with all WOW Operating Way s regarding customer drop-offs repair planning customer communication and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily production walks with the Management Team as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training information sessions and workshops recommended by Store Manager
Maintain the stores KPI s by maximizing role performance
Uphold the companys Core Values : Honesty Integrity & Respect
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical Prescription Drug Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
Qualifications: High school diploma or equivalent. Minimum of 2 years of experience in auto body repair, with an emphasis on structural repairs. Knowledge of welding techniques and use of specialized tools and equipment. Experience in frame and suspension alignment. Ability to read and interpret repair orders and technical manuals. Attention to detail and quality workmanship. Strong communication and interpersonal skills. Ability to work well in a team environment. Relevant certification(s) such as ASE Structural Technician or I-CAR Gold Class certification is preferred. Experience utilizing Car-O-Liner, Chief, Genesis, or Celette highly preferred Physical Demands: Ability to stand for extended periods of time. Ability to lift up to 50 lbs. Ability to bend, stoop, and reach overhead. We are seeking candidates for this position who meet specific qualifications. A valid driver's license is a mandatory requirement, and successful candidates must also pass a mandatory drug test. Additionally, a clean driving record is essential for consideration.
Employment Type
Full Time
