The person in this role will be responsible for implementing innovative solutions to enhance operations and IT support experience analysis of defects/enhancements and IT transformation process from old and outdated to new and modern technologies for the Global/Local Custody platform.
Main Tasks and Responsibilities:
Primary responsibilities will include:
Projects
- Gather technical requirements for system enhancements
- Participate in the change request process for any system updates (technical and functional)
- Participate in the technical testing effort ensuring a smooth delivery in production
- Participate in launching and following up on initiatives as assigned
- Assist in the respect of project deadlines and schedules
- Identify product gaps or weaknesses and suggest areas of improvement as needed
- Communicate and apply project standards
- Prioritize from assigned projects and independently accept ownership of tasks
- Co-ordinate with various project stakeholders and provide timely updates on the status
Application Support
- Perform level 3 support and analysis of reported issues evaluate alternative business solutions workarounds to minimize the impacts ensuring proper resolution and follow up with the vendor or service provider
- Ensure a smooth follow up of all technical processes (Online STP flows and batches) making sure known issues are well documented and available for first line of support
Technical skills:
- Ability to understand business requirements and translate them to technical solutions
- Creative and logical thinking to analyze a change request / problem or issue and define potential solutions or improvements ways to do it and being able of transpose logical thinking to a schematic / diagram and documents for both presentation / discussion / documentation
- Capable of managing services running on Linux or Windows Servers (stop start deploy debug)
- Capable of developing small programs using scripting language (Shell Perl Python or Ruby)
- Academic or Professional knowledge of Confluence JIRA GIT/Bitbucket is a plus
- Understanding of Application Servers such as WebSphere Tomcat JBoss etc. is a plus
- Participate in planning implementation and sizing of the IT infrastructure
- Prior experience with job schedulers (e.g. CA Workload Automation Control-M)
- Technical knowledge of protocols of all type TCP / IP / SMTP / FTP / HTTP/S is required
- Understanding of system architectures such as SSO Firewalls load balancer storage systems and network basics etc. is required
Language Skills:
- English
- Fluency in Italian is an advantage
Soft Skills:
- Team player demonstrating high performance flexibility and adaptability
- Ability to work in fast paced global environment
Remote Work :
No
Employment Type :
Full-time