Support Professional, Lakeshore Campus
Support Professional, Lakeshore Campus
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Salary Not Disclosed
1 Vacancy
Job Description
This position at GRCCs Lakeshore Campus serves as the primary point of contact for student services including admissions enrollment and financial aid. The role requires strong customer service skills bilingual communication and the ability to manage a high-traffic front desk while supporting students and campus operations. Key responsibilities include assisting with student applications financial aid processes orientation events and supervising student employees. Flexibility for evening and weekend hours is essential along with a commitment to confidentiality teamwork and serving a diverse student population.
Requisition ID: 912
Position Number:
Employee Group: APSS
Schedule: 40 hours/52 weeks
*Flexible - ability to accommodate a flexible work schedule including evenings and weekends as needed.
Compensation: APSS Level A $19.83
Benefits: Full-time
Reports to: Lakeshore Operations Manager
Posting Opens: 06/23/2025
Posting Closes: 07/08/2025
ESSENTIAL FUNCTIONS
- Serve as a highly professional representative of the GRCC Lakeshore Campus and the primary point of contact for aspects of enrollment admissions and financial aid
- Greet and direct students and visitors promptly; assist with questions/concerns and serve as the Lakeshore Campus welcome ensuring a positive first impression
- Serve as the lead for triaging prioritizing and organizing the front desk ensuring efficiency in a high-traffic fast-paced environment
- Answer phone calls in a courteous friendly timely and professional manner
- Provide extensive information regarding GRCC student services including admissions enrollment financial aid student accounts and academic support
- Assist students and parents with understanding and interpreting student accounts tuition payments financial aid awards and FAFSA verification processes
- Assist students in completing and submitting applications for GRCC admissions FAFSA tuition payment plans and GRCC Foundation scholarships
- Take a lead role in resolving front-line complaints and student frustrations at the Lakeshore related to financial aid enrollment or other student services escalating as necessary
- Provide and disburse essential information related to Student Financial Services Student Records and the Bookstore
- Provide support for administrative and instructional staff as appropriate
- Provide support and assistance with program projects as required
- Maintain accurate records files and office activities with strict standards of confidentiality
- Assist students with academic program selection course registration curriculum code changes and general advising inquiries
- Support students with technical difficulties including MyGRCC portal login issues online class access quizzes/tests and software navigation
- Administer ACCUPLACER/ALEKS placement testing and other assessments as needed
- Assist with room setups guest speaker needs and Lakeshore Campus events including Fall/Spring Open Houses Orientation and Ready Set Enroll
- Serve as the liaison for Spanish-speaking students and families providing bilingual assistance and guidance on college processes including the translation of materials
- Hire train supervise and evaluate student employees at Lakeshore Campus ensuring exceptional customer service and financial aid knowledge
- Coordinate and manage student worker schedules across Winter Summer and Fall semesters to ensure full coverage during peak times
- Develop student employee training programs focused on customer service and technology use.
- Track analyze and report financial aid interactions enrollment trends and service needs at the Lakeshore to inform lakeshore campus-wide improvements
- Monitor and report data related to applications door counts and student interactions to assess service effectiveness
- Assist with Lakeshore website updates and maintenance ensuring accurate information is available to students
- Assist students in navigating online platforms including MyGRCC portal Online Center Academic Advisement registration and personal data changes
- Manage the Lakeshore Campus laptop rental program including inventory tracking and maintenance.
- Coordinate textbook pick-ups and rental drop-offs ensuring accurate record-keeping and student access to course materials
- Provide assistance with enrollment texting campaigns using Mongoose ensuring timely and effective communication with students
- Maintain strict confidentiality of student records financial data and sensitive information in compliance with FERPA and other regulatory policies
- Be flexible in scheduling to allow for evening weekend and additional hours as requested by the supervisor
- Attend regular professional development and training in admissions enrollment financial aid and student services to stay current with industry best practices
- Work closely with Lakeshore Campus F4F/Reconnect Liaison to answer student inquiries
- Assist with coordination of New Student Orientation sessions at Lakeshore Campus
- Cross train with other Lakeshore APSS to provide back-up when necessary
- Use of various technology tools for manage tasks and communications (Mongoose/Cadence Qless Acuity Sierra etc)
- Coordinate with Student Life to provide food pantry and snack services for Lakeshore students
- Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
- Performs other related duties as assigned
JOB SPECIFICATIONS
Educational Credentials
- Associates degree or comparable combination of relevant education and experience
- Bilingual English-Spanish required
Work Experience
- One (1) year of clerical and administrative assisting experience preferred
- Strong working knowledge of PeopleSoft Student Administration (CWIS) and Microsoft Office (MS Word Excel Access PowerPoint) and Advisor Trac
- Ability to utilize highest levels of confidentiality and ethical standards
Skills
- Customer Service and communication
- Multitasking and organization
- Technical proficiency
- Problem solving and conflict resolution
- Teamwork and flexibility
Physical Demands
- Ability to lift and move up to 25 pounds
- Ability to sit for extended periods of time
Mental Demands
- Demonstrated ability to work effectively with diverse populations
- Demonstrated ability to work as part of a team
- Ability to work under pressure. Possess mature judgment and is flexible in regards to interruptions and ability to handle pressure situations with tact. Problem solving skills a must
- Must use good judgment in handling sensitive or difficult situations in a pleasant and professional manner
- Project a professional image including punctuality and good attendance record
- Demonstrated initiative and problem-solving abilities and be able to exert initiative and resourcefulness
- Ability to perform daily routine and unexpected duties with minimum supervision
Working Conditions
- GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
BENEFITS
- Health Coverage: Six health insurance plan options including one with no health insurance premiums.
- Time off: Enjoy substantial vacation time.
- Wellness Program: Access resources for physical and mental wellbeing and an onsite gym membership.
- Continuous Learning: Career development and educational opportunities.
- Retirement Plans: Secure your future with our retirement options including a state retirement plan.
NEXT STEPS / APPLICATION PROCESS
- Please fill out an application at Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
- Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age race color religion marital status sex/gender pregnancy sexual orientation gender identity gender expression height weight national origin disability political affiliation familial status veteran status or genetics in all programs activities services employment and advancement including admissions to access to treatment in or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs activities services and employment including recruitment selection retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel 143 Bostwick Avenue NE Grand Rapids MI 49503-3295.
Required Experience:
Unclear Seniority
Employment Type
Full Time
