We are seeking a highly organized and customer-focused Banquet Manager to join our team in Mumbai India. The ideal candidate will oversee all aspects of banquet operations ensuring exceptional service and memorable experiences for our guests.
- Lead and supervise the banquet team fostering a positive and efficient work environment
- Plan coordinate and execute a wide range of events from intimate gatherings to large-scale functions
- Develop and implement standard operating procedures for banquet operations
- Manage staffing schedules ensuring appropriate coverage for all events
- Oversee food and beverage quality presentation and service standards
- Collaborate with the culinary team to create innovative menu offerings and accommodate special dietary requirements
- Monitor and control banquet department expenses including labor costs and supplies
- Handle guest inquiries concerns and special requests promptly and professionally
- Ensure compliance with all health safety and liquor regulations
- Conduct regular training sessions to enhance team performance and maintain service excellence
- Analyze event feedback and implement improvements to enhance guest satisfaction
- Coordinate with other departments to ensure seamless event execution
Qualifications :
- Bachelors degree in Hospitality Management or related field preferred; High school diploma or equivalent required
- Minimum 2-3 years of experience in banquet management or similar role
- Excellent leadership communication and interpersonal skills
- Strong organizational and time management abilities
- Proven track record in customer service and guest satisfaction
- Proficiency in catering software and point-of-sale systems
- Solid understanding of food and beverage operations including menu planning and cost control
- Experience in event planning and coordination
- Strong budgeting and financial management skills
- Ability to work flexible hours including nights weekends and holidays
- Knowledge of health safety and liquor regulations
- Familiarity with local cuisine and customs in Mumbai India
- Valid food handling certification and liquor license (as required by local regulations)
- Analytical mindset with strong problem-solving abilities
- Ability to multitask and maintain composure in a fast-paced environment
- Demonstrated success in training and developing team members
Remote Work :
No
Employment Type :
Full-time