Dairy Monitoring Customer Success Specialist (Texas, New Mexico)

Job Description

Job Description

The Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training for end customers distributors (train the trainer) and distributor representatives. This position will be responsible and accountable for training end user to successfully enter interpret and analyze all aspects of sensor technology data including reproduction health and milk as well as assist the customer and their staff on the change management journey related to the implementation of our products. Our data-driven solutions are used by farmers companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent actionable management information into farmers hands our solutions empower them to act in a timely manner to safeguard their animals health and wellbeing while achieving optimal production outcomes for a healthy food supply.

As the largest provider of animal identification technology we meet growing customer needs by providing over 500 million tags for identifying tracking and monitoring animals every year and we monitor over 5.5 million cows daily which allows access to real-time actionable data and insights to help improve or enhance animal management and health outcomes.

The individual selected will reside in Texas or New Mexico.

Job Description:

The Customer Success Specialist will be the lead in delivering and developing training for end customers distributors (train the trainer) and distributor representatives. This position will be responsible and accountable for training end user to successfully enter interpret and analyze all aspects of sensor technology data including reproduction health and milk.

The position will work closely with training coordinator end customers the technical solutions support team and the sales team to ensure customer user experience and satisfaction with SenseHub Dairy sensor technology products. Train and assist local distributors on customized SOP and protocols for users and the assurance they are carried out on a day-to-day basis.

Our territory representatives interact face to face with our customers understand their needs and consult to offer the right solutions. We work collaboratively in Field Sales Teams and play a critical role in supporting our customer centric business model.

Key Competencies:

• Training
• Develop and deliver training for end customers dealers and distributors on software use reports protocols and KPIs.
• Train end user to successfully enter interpret and analyze the sensor technology information including reproduction health and milk data.
• Customize user portal and user reports to improve the user experience with software.
• Integrate third party management software with Sensehub Dairy software.
• Recommend changes to customers current process allowing for full implementation of sensor technology.
• Audits herds to determine the financial impact management and personal benefits to producers who purchase the Sensehub Dairy system.
• Consult with owners managers and users as required to improve customer experience.
• Ensure all questions are expediently addressed resolved and documented in CRM.
• Recommend additions to quick guides and customer communication for improvements.
• Ensure Users are Successful.
• Lead effort to educate dairy management teams nutritionists consultants and veterinarians. This includes onsite visits to users and consultant sites.
• Conduct on site meetings with our companys Animal Health livestock monitoring accounts to ensure success with the deployment of systems.
• Assist with gathering of testimonials case studies and video clips.
• Actively raise issues and recommend improvements to support services.
• Use project management skills and organization to successfully manage multiple projects at once.
• Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.
• Interface with global marketing and local marketing teams to recommend improvements for our companys Animal Health livestock monitoring sensor technology.
• Work with partners to organize User groups and farm demonstration.

Qualifications:

Education Minimum Requirements

. Bachelors degree in animal science dairy science or related discipline preferred.

• Herd Management software experience (Dairy Comp Bovisync PC Dart etc.).
• Proven experience working in the dairy industry with a strong understanding of dairy farming practices and challenges.
• Excellent communication skills with the ability to effectively communicate technical concepts to non-technical individuals.
• Highly patient and customer-oriented with a strong commitment to ensuring customer success.
• Exceptional problem-solving abilities with a proactive and solution-oriented mindset.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Proficiency in using technology including software applications and monitoring systems.

Required Experience & Skills

• Background as a dairy herdsperson reproduction specialist or nutritionist.
• Must possess a valid U.S. motor vehicle drivers license without restriction.
• A minimum of three years working in dairy management reproduction dairy software or as a nutritionist/consultant.
• Excellent written verbal and MS office skills.
• Should avoid any conflict-of-interest situations as it might apply to outside dealings with suppliers vendors customers or prospects.
• Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.
• Possess strong organization/coordination skills to manage time and interaction with customers dealers distributors and internal people.

Preferred Experience & Skills

Bilingual English and Spanish preferred.

Current Employees apply HERE

Current Contingent Workers apply HERE

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U.S. Hybrid Work Model

Effective September 5 2023 employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week Monday - Thursday although the specific days may vary by site or organization with Friday designated as a remote-working day unless business critical tasks require an on-site Hybrid work model does not apply to and daily in-person attendance is required for field-based positions; facility-based manufacturing-based or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote.

The salary range for this role is

We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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