Head of Customer Success
Head of Customer Success
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description:
Lead our customer success function and ensure our clients achieve maximum value from their GRS Guardian telematics investment. Drive customer retention expansion and advocacy as we scale.
Key Responsibilities:
- Develop and execute customer success strategy and processes
- Build and lead a high-performing customer success team
- Own customer onboarding adoption and expansion processes
- Monitor customer health metrics and proactively address churn risks
- Collaborate with sales team on account expansion opportunities
- Develop customer training programs and success resources
- Manage escalations and coordinate with recovery agents for theft incidents
- Drive product feedback loop with development team
- Establish customer advisory board and advocacy programs
Requirements:
- 5 years customer success or account management experience preferably in SaaS/technology
- Proven track record of building customer success functions from scratch
- Experience with telematics fleet management or automotive industry preferred
- Strong analytical skills and experience with customer success metrics
- Excellent leadership and team-building capabilities
- Outstanding communication and presentation skills
- Experience with CRM and customer success platforms
- Bachelors degree in business or related field
What We Offer:
- Competitive salary plus equity in a fast-growing company
- Opportunity to build and lead a critical function
- Work with cutting-edge telematics technology
- Direct impact on business growth and customer satisfaction
Competitive Compensation
- Market-competitive salaries reviewed annually
- Performance-based bonuses and commission structures
- Equity participation in a fast-growing tech company
- Annual salary reviews based on performance and company growth
Growth & Development
- Rapid career progression opportunities in a scaling company
- Professional development budget for training and certifications
- Conference attendance and industry event participation
- Mentorship from experienced telematics industry leaders
- Cross-functional project exposure and learning opportunities
Flexible Working
- Hybrid working model (Southampton office remote flexibility)
- Modern office space in Southampton with collaborative areas
- Latest technology and equipment provided
- Hot-desking facilities for remote team members
Impact & Innovation
- Direct influence on product development and company direction
- Work with cutting-edge dual-tracker technology
- Contribute to protecting millions of pounds worth of fleet assets
- Shape the future of fleet security across the UK and Europe
Benefits Package
- 25 days annual leave plus bank holidays
- Pension contribution scheme
- Private healthcare options
- Life insurance coverage
- Cycle-to-work scheme
- Employee referral bonuses
Company Culture
- Collaborative innovation-focused environment
- Regular team building activities and company events
- Open-door policy with leadership team
- Recognition and rewards for exceptional performance
- Opportunity to work alongside industry veterans with 35 years experience
Employment Type
Full Time
