Customer Success Representative
Customer Success Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description:
Ensure our customers maximise the value of their GRS Guardian telematics systems. Youll help deliver exceptional customer experiences that drive retention and growth.
Key Responsibilities:
- Support customer onboarding and training processes
- Assist with customer communications and support tickets
- Help customers optimise their use of our tracking platform
- Conduct customer satisfaction surveys and analyse feedback
- Support account management activities
- Assist with creating customer success materials and guides
- Monitor customer health metrics and usage patterns
- Help coordinate vehicle recovery operations when needed
What Youll Learn:
- Customer success principles and best practices
- Telematics technology and fleet management solutions
- Customer relationship management
- Data analysis and reporting
- Problem-solving and communication skills
- SaaS business model and metrics
Requirements:
- Currently pursuing or recently completed a business communications or related degree
- Excellent communication and problem-solving skills
- Customer-focused mindset with strong attention to detail
- Ability to work with technical products and explain complex concepts simply
- Proficiency in Microsoft Office and willingness to learn customer success tools
- Interest in technology and helping businesses succeed
Competitive Compensation
- Market-competitive salaries reviewed annually
- Performance-based bonuses and commission structures
- Equity participation in a fast-growing tech company
- Annual salary reviews based on performance and company growth
Growth & Development
- Rapid career progression opportunities in a scaling company
- Professional development budget for training and certifications
- Conference attendance and industry event participation
- Mentorship from experienced telematics industry leaders
- Cross-functional project exposure and learning opportunities
Flexible Working
- Hybrid working model (Southampton office remote flexibility)
- Modern office space in Southampton with collaborative areas
- Latest technology and equipment provided
- Hot-desking facilities for remote team members
Impact & Innovation
- Direct influence on product development and company direction
- Work with cutting-edge dual-tracker technology
- Contribute to protecting millions of pounds worth of fleet assets
- Shape the future of fleet security across the UK and Europe
Benefits Package
- 25 days annual leave plus bank holidays
- Pension contribution scheme
- Private healthcare options
- Life insurance coverage
- Cycle-to-work scheme
- Employee referral bonuses
Company Culture
- Collaborative innovation-focused environment
- Regular team building activities and company events
- Open-door policy with leadership team
- Recognition and rewards for exceptional performance
- Opportunity to work alongside industry veterans with 35 years experience
Employment Type
Full Time
