Customer Support Engineer
Customer Support Engineer
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$ 80000 - 250000
1 Vacancy
Job Description
Customer Support Engineer
Location: Remote (San Francisco preferred)
Position Type: Full-Time
Work Policy: Remote-First (SF office coming soon)
Start Timeline: ASAP
Visa Sponsorship: Not available
About
A Y Combinator-backed startup building developer tools to extract LLM-ready data from the web via
APIturning URLs into clean markdown or structured data. Already revenue-positive Firecrawl earned
19000 GitHub stars in just six months. The team previously built Mendable (used by MongoDB
Coinbase and Snapchat) and now operates as an 8-person high-agency engineering team focused on
speed automation and impactful developer experiences.
Why join
Join a fast-growing profitable startup with high product demand
Build an AI-first customer support function from scratch
Work directly with technical founders in a fast-moving high-ownership environment
Remote-first flexibility (SF office coming soon)
Be part of a low-ego high-agency culture focused on impact
Compensation
- Base Salary: $80000 $250000 (based on experience)
- Type: W2
- Tech environment
- Languages: JavaScript
- Database: Postgres
- Focus: LLMs AI tools developer support automation (e.g. Pylon) internal triage systems
Responsibilities
- Build and automate: Design and implement AI-driven support workflows
- Technical support: Troubleshoot user issues related to APIs scrapers and data infrastructure
- Process & documentation: Create internal triage systems and documentation for users and AI agents
- Customer feedback: Analyze support trends and translate them into product insights
Must-have qualifications
- 25 years of professional software engineering experience
- Strong coding skills in JavaScript and Postgres
- Hands-on experience with LLMs support automation or AI tools (e.g. Pylon)
- Experience building or working at developer-first companies (tools/platforms built for devs)
- Previous founder or early employee (at a <15-person startup)
- Experience with AI experiments or side projects (e.g. Cursor open-source GitHub presence)
- Motivated to do customer support and deeply cares about users
- High agency & low ego; self-starter with strong ownership mindset
- Excellent communication and documentation skills
- Truly strong software engineer (not just support-oriented)
Preferred qualifications
- Built or maintained customer support systems at a dev-tools or AI company
- Familiarity with support automation tools and internal triage systems
- Actively contribute to open-source or AI developer communities
- Prior experience working in early-stage high-growth environments
Employment Type
Full Time
