Program Manager, RBS : Cost to Serve
Program Manager, RBS : Cost to Serve
Posted on :
26-06-2025
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1 Vacancy
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Job Description
Join Amazons Cost to Serve team to support and scale the High-Risk Value (HRV) Inevntory Charter: an enterprise-wide initiative focused on reducing inventory shrink improving root cause attribution and strengthening inventory control across global fulfillment networks. As a Program Manager you will lead sub-initiatives within the HRV Charter across the U.S. EU Canada and MENA working at the intersection of operations tech and finance. This role is for candidates who thrive in execution-heavy environments and are eager to shape strategy drive deep dives and build scalable mechanisms that unlock long-term cost-to-serve improvements.
Key job responsibilities
Lead execution and program ownership for sub-initiatives under the HRV Charter including shrink root cause deep dives transshipment serial scan gaps and other inventory control mechanisms.
Partner across Tech Ops Finance and Security to build and scale solutions that improve shrink attribution accuracy enhance process visibility and reduce HRV inventory losses.
Support RCA development and solutioning by identifying systemic gaps structuring insights into documents and ensuring stakeholder alignment across functions and geographies.
Write and maintain program documents including SOPs RCA summaries CPR inputs and Monthly/Quarterly Business Review narratives tailoring content for varied stakeholder audiences.
Execute global program components across North America EU and MENA tailoring mechanisms to network maturity and supporting scale-readiness through documentation and playbooks.
Collaborate with senior leaders to influence strategy track milestones and provide input into roadmap prioritization and investment planning.
Operate in a high-ambiguity environment with a bias for action analytical thinking and stakeholder collaboration to unlock measurable cost-to-serve savings.
About the team
Diverse Perspectives:
We believe that diverse perspectives drive innovation. Even if your experience doesnt align perfectly with every qualification we encourage you to apply. Whether youre new to the field have a non-traditional background or have gained expertise in different ways we value the unique insights you can bring.
Commitment to Balance:
We recognize the importance of maintaining a healthy work-life balance. We foster an environment where flexibility is not just an option but a priority ensuring you have the support you need to thrive both at work and at home. When were at our best in all areas of life were unstoppable.
Inclusive Culture:
Learning and curiosity are at the heart of our culture. We celebrate what makes us different and support one another through employee-led groups and ongoing initiatives that champion diversity and inclusion. Our events and learning programs provide a platform for every voice to be heard and valued.
Opportunities for Growth:
As a team dedicated to continuous improvement we believe in setting ambitious goals and providing the tools to achieve them. Youll have access to a wealth of mentorship knowledge-sharing and career development resources to help you advance your skills and achieve your professional aspirations.
Our team is composed of skilled problem solvers who thrive on tackling cross-functional challenges. We are dedicated to meeting the needs of our internal stakeholders with a solutions-oriented approach always striving for the best possible outcome in everything we do.
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working with P&L conducting financial deep dives and partnering with Finance to influence cost attribution and savings
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Lead execution and program ownership for sub-initiatives under the HRV Charter including shrink root cause deep dives transshipment serial scan gaps and other inventory control mechanisms.
Partner across Tech Ops Finance and Security to build and scale solutions that improve shrink attribution accuracy enhance process visibility and reduce HRV inventory losses.
Support RCA development and solutioning by identifying systemic gaps structuring insights into documents and ensuring stakeholder alignment across functions and geographies.
Write and maintain program documents including SOPs RCA summaries CPR inputs and Monthly/Quarterly Business Review narratives tailoring content for varied stakeholder audiences.
Execute global program components across North America EU and MENA tailoring mechanisms to network maturity and supporting scale-readiness through documentation and playbooks.
Collaborate with senior leaders to influence strategy track milestones and provide input into roadmap prioritization and investment planning.
Operate in a high-ambiguity environment with a bias for action analytical thinking and stakeholder collaboration to unlock measurable cost-to-serve savings.
About the team
Diverse Perspectives:
We believe that diverse perspectives drive innovation. Even if your experience doesnt align perfectly with every qualification we encourage you to apply. Whether youre new to the field have a non-traditional background or have gained expertise in different ways we value the unique insights you can bring.
Commitment to Balance:
We recognize the importance of maintaining a healthy work-life balance. We foster an environment where flexibility is not just an option but a priority ensuring you have the support you need to thrive both at work and at home. When were at our best in all areas of life were unstoppable.
Inclusive Culture:
Learning and curiosity are at the heart of our culture. We celebrate what makes us different and support one another through employee-led groups and ongoing initiatives that champion diversity and inclusion. Our events and learning programs provide a platform for every voice to be heard and valued.
Opportunities for Growth:
As a team dedicated to continuous improvement we believe in setting ambitious goals and providing the tools to achieve them. Youll have access to a wealth of mentorship knowledge-sharing and career development resources to help you advance your skills and achieve your professional aspirations.
Our team is composed of skilled problem solvers who thrive on tackling cross-functional challenges. We are dedicated to meeting the needs of our internal stakeholders with a solutions-oriented approach always striving for the best possible outcome in everything we do.
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working with P&L conducting financial deep dives and partnering with Finance to influence cost attribution and savings
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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