Customer Success Executive French Speaker

Almost every single thing that you eat wear or use (yes even the screen you re reading this on) is imported. Freight quite literally moves the world. And we re helping it move even better.

Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners thousands of freight companies and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As the leading global freight booking platform for a massive industry we ve been crushing it with double-digit growth year after year supporting well over one million shipments every year.

About the Role

As a Customer Success Executive you will be responsible for delighting our customers by providing excellent customer service across support data management and engagement. Our technology is what they see every day; you re the person they turn to when they need more. And you re good at it.

Responsibilities

• Happy customers mean they re getting good value from our product. You ll ensure that customers know how to use the platform and are making use of our extensive and innovative list of features.
• You ll respond to customer inquiries so well that they ll be sending you flowers next Valentines Day.
• You ll be a data warrior transforming the air cargo rates into our format and uploading them into the system so that the WebCargo magic can happen.
• You ll also identify upsell opportunities and pass them on to the sales team.
• We re changing air cargo but it s not easy for everyone to change with it. You ll help motivate customers to transact through the WebCargo system. If it takes sending roses and boxes of chocolate we ll do that too.
• Like WeightWatchers you ll track everything keeping the CRM up to date.

Requirements :

Basic Requirements

• Fluency in French is required to communicate with French-speaking customers.
• Oh don t need to be Shakespeare but a high level of English is required to manage clients worldwide.
• Think international.
• Very precise and detail-oriented. You re the kind of person who loves finding typos in restaurant menus.
• Customer-oriented with excellent communication skills.
• High level of Excel.
• An autonomous person that can learn fast.
• Team player.
• Capable of adapting to a fast-changing environment.

Preferred Qualifications:

• Bachelor s degree.
• Knowledge of the Cargo Freight industry.
• Other languages will be a plus.

Why Freightos is the Perfect Runway for Your Career!

• We genuinely value work-life balance! We work hybrid allowing you to enjoy quiet days at home free from traffic with in-office days to meet your fabulous team face-to-face just 5 days a month.
• We believe that employees who get better make us all better. We strive for professional development and continuous learning. Alongside career support and guidance you ll receive an annual training budget for personal and professional development.
• We don t just offer jobs we offer a stake in something bigger. As part of Freightos you ll be eligible to receive equity incentive grants that vest over time aligning your success with the company s long-term growth. The more we build together the more you benefit.
• A multicultural global team makes global freight easier. You ll work with people from around the world gain new perspectives and experience diverse ways of thinking fun and eye-opening!
• Some cool perks such as Private Health Insurance Ticket Restaurant and Flexible Remuneration options for nursery transport and restaurant vouchers.
• Flexible schedule & intensive working hours on Fridays so that you can enjoy a longer weekend :
• Our office in Torre Glories is located in the center of the tech HUB in Barcelona and has stunning city views. We organize events and gatherings throughout the year to keep the team connected and energized.

Remote Work :

Yes

Employment Type :

Full-time