service coordinator ( dahisar)
service coordinator ( dahisar)
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Job Description
Service Coordinator is responsible for organizing and managing service-related activities to ensure smooth operations and customer satisfaction. They act as a liaison between clients and service teams scheduling appointments managing resources and resolving issues. They also assess service needs connect clients with appropriate providers and maintain relationships with both clients and providers.
Key Responsibilities:
Client Needs Assessment:
Identifying and evaluating the specific service requirements of clients.
Resource Management:
Coordinating and managing the allocation of resources (e.g. personnel equipment information) to fulfill service requests.
Scheduling and Coordination:
Arranging appointments managing schedules and ensuring timely service delivery.
Communication and Liaison:
Acting as a point of contact between clients service teams and other stakeholders.
Issue Resolution:
Troubleshooting and resolving any problems or concerns that arise during the service process.
Documentation and Reporting:
Maintaining accurate records of service requests client interactions and resource utilization.
Quality Assurance:
Monitoring service quality and implementing strategies to improve customer satisfaction.
Relationship Management:
Building and maintaining positive relationships with clients and service providers.
Skills and Qualifications:
Organizational and Time Management Skills: Ability to prioritize tasks manage schedules and meet deadlines.
Communication Skills: Strong verbal and written communication skills for effective interaction with clients and team members.
Problem-Solving Skills: Ability to identify and resolve issues efficiently and effectively.
Customer Service Skills: Commitment to providing excellent customer service and building positive relationships.
Technical Skills: Proficiency in relevant software and tools such as Microsoft Office suite and CRM systems.
Interpersonal Skills: Ability to work collaboratively with others and build rapport with clients.
Adaptability and Flexibility: Ability to adjust to changing priorities and handle multiple tasks simultaneously.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation
Employment Type
Full Time
Key Skills
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