Guest Service Coordinator

At Novotel & Ibis London Excel we believe every guest interaction should feel genuine warm and memorable. As our next Guest Service Coordinator youll lead the way in creating outstanding guest experiences across our combo of hotels making every stay special from check-in to check-out (and every moment in between).

Youll be the friendly face guests remember the calm presence in busy moments and the motivator who inspires your team to go above and beyond. 

What you will do:

• Be visible and approachable across our hotels connecting personally with guests anticipating their needs and resolving issues with empathy and professionalism.

• Lead and coach our customers-facing teams to deliver authentic personalised service in every interaction at reception in the restaurant or during events.

• Create an environment where guests feel recognised valued and cared for every time they return.

• Take ownership of guest feedback ensuring comments and reviews are shared actioned and used to inspire improvement.

• Collaborate closely with other departments to ensure a seamless and memorable stay for all guests.

• Support team training in guest engagement service standards and complaint handling to build confidence and consistency across the hotels.

• Lead by example representing the brands warmth professionalism and attention to detail.

Qualifications :

• Previous experience is a plus.
• Previous experience in a customer service role is required.
• Must have excellent communication skills both verbal and written.
• Must have Right to Work in the UK.
• Must be able to commute 5 days a week.

Additional Information :

Ready to discover more Get in touch with us. We would love to hear from you.

One more thing

By working at Novotel & Ibis London Excel you will be part of the Accor network worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.

Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates personal data and to the exercise of their rights of access opposition rectification and deletion is available in our Employee Privacy Policy.

Remote Work :

No

Employment Type :

Full-time