Customer Success Manager
Customer Success Manager
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Job Description
The Customer Success Manager will manage a portfolio of clients using HubSpots CRM marketing sales and service tools. Responsibilities include building strong client relationships understanding their needs and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales marketing and customer success teams to provide exceptional service and drive client growth. The ideal candidate will have excellent client-facing skills and experience in delivering effective solutions to meet client objectives
Job Responsibilities
- Serve as the primary contact for a portfolio of clients using HubSpot.
- Develop and maintain strong long-term client relationships.
- Understand client business objectives and tailor HubSpot solutions to meet those needs.
- Guide clients through onboarding and ensure successful implementation of HubSpot tools.
- Provide ongoing support and training on HubSpots features and best practices.
- Identify opportunities for clients to optimize HubSpot use and drive business growth.
- Monitor client usage and success metrics proactively addressing any issues.
- Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
- Regularly communicate with clients to review progress gather feedback and update on new features.
- Prepare and present reports on client performance and ROI from HubSpot.
- Collaborate with internal teams to resolve client issues and deliver exceptional service.
Qualifications :
Experience & Skills Requirement
- Bachelors degree in Marketing Business Communications or a related field.
- Proven experience as an Customer Success Manager for International clients preferably within the SaaS or digital marketing industry.
- In-depth knowledge of HubSpots CRM marketing sales and service tools.
- Strong understanding of digital marketing principles and practices.
- Excellent communication interpersonal and negotiation skills.
- Ability to manage multiple clients and projects simultaneously.
- Strong problem-solving skills and a proactive approach to client management.
- HubSpot certifications (e.g. Inbound HubSpot Marketing Software) are a plus.
Additional Information :
Working Hours
US shift (availability expected until 2 - 3 AM IST)
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
