Hospitality Assistant

Meeting Room Management:

Take full ownership of meeting room upkeep and presentation.

Ensure rooms are always clean and set to the required standard: tables wiped chairs neatly arranged blinds/tidiness checked.

Use Dyson or appropriate equipment for quick cleaning between meetings.

Monitor bookings made on the day and prepare rooms accordingly including accounting for any walk-in usage.

Follow the online meeting room portal to stay up to date with schedule changes and last-minute requests.

Regularly walk the floor to check room usage and respond proactively.

Stock meeting rooms with mints tissues and potentially basic stationery (pens notepads) in the near future.

Ensure catering setup is on time and in accordance with booking details waters glasses T/C and catering requirements.

Ensure that major cleaning issues are raised with the cleaning supervisor and escalated to the FM team where necessary.

Compile and report on meeting room usage trends for review.

Kitchen & Refreshment Area Management

Maintain fully stocked kitchens at all times including cereal tea coffee sugar snacks and other essentials.

Restock drink stations regularly throughout the day.

Ensure kitchen areas are kept clean and presentable working with the cleaning team as needed.

Wipe down surfaces and carry out light cleaning duties if needed.

Ensure kitchen items (cutlery crockery cups plates) are clean available and well-presented.

Monitor fridge stock particularly milk and other perishable items and escalate issues if items are missing or out of stock.

Catering & Event Support

Prepare and deliver ad hoc tea and coffee orders for guests clients and internal meetings.

Manage all setup requirements for internal events including caf/terrace bookings Townhalls and larger meetings.

Move chairs and tables into required configurations for events.

Remove and replace furniture (e.g. Guildhall/Royal Exchange tables) as needed.

Ensure drinks stations and catering areas are set up and cleared down efficiently.

Compliance & Reporting

Follow food hygiene allergen and safety standards at all times.

Conduct regular checks for compliance with hospitality and workplace safety regulations.

Log and report any hazards incidents or issues to the relevant team.

Liaise with reception facilities and FM team as required for smooth operations.

Support with ad hoc admin and operational tasks when necessary.

Work Schedule

Hospitality host team to be on-site from 7:30 AM 5:30/6:00 PM with reduced coverage on Fridays

Qualifications :

• Friendly outgoing personality; a people person
• Great work ethic and an even greater smile
• Good listening & verbal communication skills
• Customer focused with a passion for offering outstanding service
• Perpetuates company philosophy and culture
• Works according to the BaxterStorey core values
• You thrive working within a collaborative and inclusive team environment
• Good memory and attention to detail
• Strong communication and interpersonal skills
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role especially in the food service industry
• Some knowledge of food safety and sanitation practices.
• Works according to the BaxterStorey core values

Additional Information :

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example protecting the planet and supporting local communities.

Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.

Remote Work :

No

Employment Type :

Full-time