Director of Operations
Director of Operations
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Job Description
Inspire Teams. Lead Operations. Grow Your Career.
Valet Living is seeking a Director of Operations who is ready to take charge leading and empowering a team of Operations Managers Area Leaders and service teams across a large region. This role is about setting the strategic direction driving performance and optimizing processes to ensure we deliver top-tier service to our clients.
Compensation & Work Environment Details:
Salary Range: $85000 - $97000
Bonus Target: 17.5% of annual salary paid quarterly
Auto Allowance & Reimbursement: Bi-weekly fixed contribution monthly variable mileage reimbursement
Schedule: Field-based role with frequent travel within your assigned region
Travel: Up to 40% of the time
What Youll Do:
- Lead High-Impact Teams: Guide and mentor a team of Operations Managers and Area Leaders driving a culture of accountability engagement and high performance resulting in business growth client retention and best-in-class customer satisfaction.
- Strategic Leadership: Develop and execute operational strategies aligned with company goals to drive efficiency scalability and superior service delivery.
- Financial Stewardship: Manage P&L and cost accountability ensuring all operations stay within budget while maximizing profitability.
- Resource Planning & Agility: Oversee resource planning to ensure the company is equipped to meet evolving operational challenges and capable of rapidly responding to new opportunities.
- Drive Operational Excellence: Monitor and analyze key performance indicators (KPIs) and operational metrics leading continuous improvement initiatives to enhance productivity and service quality.
- Client Partnerships: Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction and business growth.
- Talent Development: Lead talent strategies in partnership with Human Resources with a focus on attracting developing and retaining service-oriented team members. Actively support the full talent lifecycle encompassing recruitment onboarding performance management associate relations and ongoing coaching to build high-performing teams and robust leadership pipelines.
- Business Growth: Collaborate with Sales and Field Operations teams to drive growth within the region identifying opportunities to expand services and optimize client relationships.
- Fleet & Inventory Management: Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations.
- Safety & Compliance: Ensure safety standards are met and all operational practices are compliant with company policies and regulations.
What Were Looking For:
- Experience: Minimum of 7 years of management experience with at least 3 years in a leadership role overseeing remote teams across multiple geographies.
- Proven Leadership: Strong background in managing high-performance teams including recruitment training and development with a focus on driving results.
- Industry Expertise: Experience in retail hospitality home services or a relevant B2B services industry with a client-first strategy.
- Financial Acumen: Proven track record in P&L or cost center control with a keen ability to manage budgets and optimize financial performance.
- Project Management: Advanced project management skills with a strong attention to detail problem-solving capabilities and effective time management.
- Communication Skills: Exceptional written and verbal communication skills with the ability to engage and influence stakeholders at all levels.
- Analytical & Data-Driven: Strong background in using business analytics to inform decision-making and drive operational improvements.
- Technology Proficiency: Advanced skills in MS Word Outlook Excel PowerPoint; familiarity with business management software.
- Education: Bachelors degree preferred.
- Valid Drivers License: Required along with the ability to travel regularly within your assigned market.
Why Youll Love Working with Us:
At Valet Living we dont just provide essential services; we build careers create opportunities and cultivate a culture of excellence. As part of our team youll experience a workplace where leadership is about service growth is the norm and every detail matters.
Comprehensive Benefits:
- Health Benefits: Medical dental and vision coverage for you & your family plus HSA with employer contributions and Flexible Spending Accounts
- Financial Security: 401k with company match life and disability insurance AD&D and business travel coverage
- Flexible Time Off: No preset accrualsmanage your time and work-life balance your way plus 10 company-paid holidays.
- Professional Development: Tuition reimbursement up to $5250 per year and access to our online education center
- Additional Perks: Referral bonuses pet insurance associate assistance programs discount programs rewards recognition and free access to Torch Fitness virtual programs
The final compensation offered will be determined based on various factors including the candidates location level of experience and skill set. As such it may fall outside the range listed above.
Ready to lead with impact and take your career to the next level Apply today and join a company that values your leadership expertise and drive to make a difference!
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Are you a current Valet Living employee If so click here to apply.
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit employ train compensate and promote without regard to race religion creed color national origin age gender sexual orientation gender identity marital status disability veteran status or any other basis protected by applicable federal state or local law.
Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information.
Please note this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Livings recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.
Required Experience:
Director
Employment Type
Full-Time
