Customer Operations Representative
Customer Operations Representative
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1 Vacancy
Job Description
Location:Maroochydore (Hybrid)
This is a hybrid position based in Maroochydore office. Were committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office giving you the option to work remotely for some of your working week.Find out more about our flexible work culture at give you a world of potential
Computershare Utility Services assists a wide range of Australian-based utility providers and businesses where retail utilities are not necessarily their core business. We partner to help establish manage and improve retail utility operations across the entire meter to cash lifecycle. Our solutions and business process management frameworks are flexible seamlessly integrated and backed by ISO quality certifications. With Computershares global scale over 20 years local utility industry expertise and continuous investment in technology and innovation we help businesses gain a competitive edge.
Computershare Utility Services (formerly Serviceworks Management) was established to support the growth of utility providersacross the competitive and non-competitive energy markets monopolised water market and emerging commercial and industrial market.
A role you will love
The position of Customer Operations Representative forms part of the Revenue Operations role performs inbound and outbound calls however is required to support the entire operations including performing any task within the meter to cash value chain.
Your key accountabilities:
- Receive and process data relating to applications fees charges payments refunds and dishonours change of ownership pension concessions direct debits
- Manage administrative activities including system work queues and resolving escalated customer queries.
- Manage email query inbox
- Maintaining and updating account data
- Receive inbound and outbound calls
- Negotiate and set up payment arrangements suitable to client needs.
- Data entry of payment arrangements and issuing of appropriate correspondence
What will you bring to the role
Extreme professionalism both verbal and written is one of the most important elements for success of this role. Being able to provide first point resolutions all whilst providing an exceptional level of customer service experience.
Some other key experience youll have:
- Demonstrated experience in providing high quality customer service in a fast-paced environment.
- Outstanding listening oral and written communication skills for gathering and providing information.
- Ability to work both effectively as part of a team whilst demonstrating a high level of drive and initiative to work effectively autonomously.
- Strong interpersonal skills to communicate effectively with a broad range of customers as well as interact and work closely with multiple internal business units.
- Strong administrative experience.
- Strong computer skills (accurate typing / keyboarding).
- Fast learner to adapt to multiple systems and processes.
- Excellent attention to detail.
- A high level of initiative tackling problems in a methodical and logical manner.
- A passion for providing quality and efficient.
Rewards designed for you
Flexible workto help you find the best balance between work and lifestyle.
Health and wellbeingrewards that can be tailored to support you and your family.
Invest in our businessby setting aside salary to purchase shares in our company and youll receive a company contribution as well.
Extra rewardsranging from recognition awards and team get togethers to helping you invest in your future.
And more.Ours is a welcoming and close-knit community with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare visit Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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