Lead Contract Support
Lead Contract Support
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Job Description
Location: Remote with travel as required
Salary: Up to 38000 (Depending on Experience)
Working Hours: Monday to Friday 8:00am 5:00pm (40 hours per week)
Employment Type: Permanent Full-Time
About the Role
We are seeking a proactive and highly organised Lead Contract Support professional to join Pareto FM overseeing the day-to-day administrative operations across multiple client contracts. This role includes line management of the Contract Support team and close collaboration with Contract Managers Finance Engineers and Sub-Contractors to ensure service excellence and contract compliance.
Key Responsibilities
- Team Leadership & Management
- Manage mentor and support a team of Contract Support professionals.
- Delegate tasks and monitor team performance to ensure SLAs and KPIs are consistently met.
- Provide training and development to new and existing team members.
- Conduct regular performance reviews and manage workload allocation effectively.
- Oversee CAFM system usage to ensure accuracy in job logging scheduling and documentation.
- Ensure timely and accurate completion of PPMs reactive jobs and remedial actions.
- Review and escalate any operational risks or service delivery issues.
- Manage compliance documentation and follow up on outstanding contractor paperwork.
- Support the raising of purchase orders sales invoices and extra works jobs.
- Monitor aged debt and assist in debt recovery processes.
- Ensure budget tracking and assist in financial reporting (WIP P&L and customer reports).
- Work closely with Finance to maintain integrity of contract financial data.
- Client & Stakeholder Engagement
- Act as a central point of contact for Contract Managers clients and sub-contractors.
- Build strong internal and external relationships to support a One Team culture.
- Attend and contribute to contract reviews team meetings and performance updates.
- Ensure all team documentation supports HSEQ compliance (logbooks training PPE records toolbox talks).
- Support preparation for audits and inspections.
- Promote a culture of continuous improvement and service innovation.
Key Requirements
- Proven experience in a Contract Support or similar Facilities Management role.
- Experience managing or supervising an administrative/helpdesk team.
- Strong working knowledge of CAFM systems and Microsoft Office Suite.
- Excellent attention to detail organisation and time management skills.
- Confident communication and interpersonal abilities with a professional email and phone manner.
- Financial administration experience including invoicing debt chasing and budget monitoring.
- Ability to thrive in a fast-paced multi-site environment and adapt to changing priorities.
What We Offer
- The opportunity to lead and develop a growing team within a leading FM provider.
- Flexible remote working with occasional site visits.
- A supportive and inclusive culture focused on service excellence.
- Career development and training opportunities.
Employment Type
Full Time
