Title: IT Field Engineer
Location: Richmond VA
Onsite
The Field Engineer position has the following requirements:
Skill:
Advanced computer skills are required particularly related to personal computer PC peripherals and network technical support
Expertise related to advanced network administration concepts (DHCP DNS routers firewall etc.)
Experience in troubleshooting computer software/hardware problems
- Support 4 regional labs and 10 regional offices
- Provide PC software installations printer peripherals Logitech Teams collaborative meeting spaces and wireless/wired networking support applicant must have experience supporting workstations peripherals printers and basic networking. Engineer will not configure the routers switches and firewalls but should understand how to request changes from VITA and their management.
- Experience working with a IT Service Management ticketing system for work prioritization and internal customer contacts.
- Experience providing general end user PC support training and questions with a friendly and supportive demeanor