Relationship Manager (RM)
Relationship Manager (RM)
Posted on :
24-06-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
The RM manages and grows the POS agent network ensuring agent satisfaction retention and profitability.
Key Responsibilities:
- Recruit onboard and activate SSA agents.
- Drive account opening loan bookings and deposit mobilization through field engagement. Ensure effective product adoption and channel activation across assigned territories.
- Maintain and grow agent network in assigned areas.
- Conduct field reviews and ensure agent satisfaction.
- Drive agent activation usage and retention strategies.
- Resolve escalated issues and gather feedback for product improvement.
- Provide monthly reports on agent activity and revenue performance.
- Coordinate with marketing for promotional campaigns and incentives.
- Conduct refresher training to deepen agent understanding of platform features.
- Facilitate onboarding sessions and support documentation compliance.
Requirements
- HND/BSc in relevant disciplines
- Minimum 2 years in agency banking retail banking or fintech.
- Strong communication negotiation and reporting skills.
- Prior experience as a Relationship Manager is an added advantage.
Benefits
Industry standard
Employment Type
Full Time
Key Skills
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