Operations Manager
Operations Manager
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Job Description
This is a remote position.
Sell2Rent is revolutionizing homeownership by empowering homeowners to sell their property and remain in it as renters. We connect them with investors looking for long-term stable tenant-in-place investment opportunities providing financial relief for the homeowner and secure returns for the investor.
Role Overview
As our Operations Manager youll be at the heart of our business operations technology systems and data reporting infrastructure. Youll drive cross-functional alignment by leading system implementations managing data analytics and ensuring our tools and processes scale with our rapid growth.
This role is perfect for someone who s equally comfortable with high-level strategic thinking and rolling up their sleeves to build dashboards test CRM workflows and analyze performance metrics.
Key Responsibilities
Requirements Gathering & Tech Solutions
Create maintain and review business requirements workflows and technical documentation.
Research evaluate and recommend tools and integrations to support company growth.
Collaborate with external vendors and internal teams for implementation and support.
Data Management & Analytics
Manage all EOM EOQ and EOY reporting responsibilities.
Own the creation and maintenance of centralized dashboards in Zoho Analytics.
Validate and clean data from multiple systems to ensure accuracy across all reporting.
Generate recurring and ad hoc performance reports for leadership and stakeholders.
Systems Implementation & Quality Assurance
Lead the configuration and rollout of new platforms and internal tools.
Monitor QA processes and manage technical incident resolution end-to-end.
Maintain documentation for implementations and bug tracking.
CRM Administration & Marketing Automation
Administer Zoho CRM Zoho Campaigns and related platforms.
Design launch and maintain automated workflows for lead nurturing internal alerts and campaign execution.
Customize CRM fields layouts and processes to meet evolving business needs.
Strategic Operations & Cross-Functional Collaboration
Design scalable business processes that enhance productivity and reduce friction.
Collaborate closely with sales marketing and product teams to identify needs and propose system improvements.
Share insights and feedback with product leadership to improve customer and user experience.
Requirements
3 years of experience in operations business systems or CRM/analytics management roles.
Proven experience with Zoho One Suite (CRM Analytics Campaigns etc.).
Strong technical skills with an ability to translate business needs into system requirements.
Analytical mindset with expertise in data manipulation and visualization.
Familiarity with remote team environments and collaborative tools like Google Workspace Slack and Zoom.
Excellent project management documentation and communication skills.
Benefits
100% remote team with a collaborative culture
Mission-driven company reshaping the housing market
High-impact role with autonomy and growth potential
Opportunities to innovate and make your mark
3 5 years experience in operations, business systems, or CRM/analytics management roles. Proven experience with Zoho One Suite (CRM, Analytics, Campaigns, etc.). Strong technical skills with an ability to translate business needs into system requirements. Analytical mindset with expertise in data manipulation and visualization. Familiarity with remote team environments and collaborative tools like Google Workspace, Slack, and Zoom. Excellent project management, documentation, and communication skills.
Employment Type
Full Time
