Customer Support Executive
Customer Support Executive
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Job Description
NIQ Brandbank is one of the worlds most trusted providers of digital product content delivering an end-to-end solution for brands retailers and wholesalers across the globe. With over two decades of experience in the FMCG industry NIQ Brandbank operates in over 16 countries distributing over 50 million digital product assets from 7000 global brands to 260 retail and wholesale partners. As a world leader we are ever-evolving to create manage distribute optimize and measure product content across the FMCG industry powering an enriched omnichannel shopping experience. For more information visit .
ABOUT THIS JOB
The Customer Service Executive will act as first-line Customer Support for a large pool of NIQ Brandbank supplier clients working as part of a team with overall responsibility for service delivery across these clients. This is a hybrid model of working.
RESPONSIBILITIES
- Responding to queries both internal and external within agreed business SLAs. These will be across telephone email or online communication channels
- Developing a comprehensive understanding of the core Nielsen Brandbank service as well as any additional value add services to ensure you are able to service them effectively track customer usage against allowance and answer any queries that your customer base might raise.
- Scheduling product deliveries around our workflow capacity dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances
- Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions and the wider Commercial team to implement general process improvements where appropriate
- Regular reporting according to customer & business needs.
A LITTLE BIT ABOUT YOU
You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset and a focus on self-development.
REQUIREMENTS
- Availability to work from 15:00 23:00
- Experience in a Customer Service role ideally in a Business to Business environment
- Fluency in English and Polish is required
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
