Concierge Support
Concierge Support
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Job Description
We are looking for a customer focused individual to join our growing Workplace Concierge team at Auxus who is flexible on travelling to different client sites as required by the business operations on daily basis.
About Us:
Auxus is supported by over 33 years of property industry service experience as a member of the Glad Group.
The Auxus team hold an unrivalled expertise of the total customer experience and work in partnership with tenants and building owners to deliver service excellence at every step of the journey.
Description
Primary Purpose of Role:
The commercial concierge support role is responsible for providing the backfill support to our concierge teams by delivering exceptional customer service and ensuring a smooth and efficient operation of the workplace. This role requires a strong focus on hospitality communication and administration skills.
When on site you will be the central point of contact for employees and visitors providing assistance information and support while maintaining a professional and welcoming atmosphere.
Snapshot of your day:
- Deliver outstanding customer service by greeting and assisting employees and visitors
- Provide registration support and issues access passes for visitors and permanent employees
- Providing adhoc support as required by the business operations
- Respond to email enquiries and phone calls in timely manner
- Mail management and advising customers of any parcel deliveries
- Provide meeting room supports and ensure meeting rooms are ready for use & in excellent conditions at all times
- Complete daily walkthrough of workspace report any maintenance and cleaning issues
- Monitor levels of stationary and kitchen supplies restocking when required
- Provie backfill support for Access cards team & virtual concierge when required
- You will be required to travel to different sites to provide backfill support to our teams
Skills And Experiences
About you:
- Strong reception front office hospitality/customer service experience in previous roles
- Professional written and verbal communication skills
- Passion for people and customer service
- Attention to details
- Works well under pressure and ability to multitask
- Proficient computer skills including Microsoft Outlook
- Team player
- Flexibility to travel to different sites on short notice
Why join Auxus
Auxus is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We know that our workplace benefits from diversity and we seek to increase and maintain representation of all people across our workforce. Our aim is to make employment with Auxus accessible for all people including targeted programs for Aboriginal and Torres Strait Islanders.
As an employee of Auxus you will be supported by:
- Ongoing training and development
- Career progression opportunities
- Exclusive employee rewards and recognition program
- Employee Assistance Program
- Supportive work environment
- Sponsored study program with certificate
To be eligible for this role you will need to have full working rights in Australia (students welcome) a valid police check and a first aid certificate is preferable.
If you are interested in becoming a part of the Auxus team and meet the above criteria please apply by submitting your resume.
Employment Type
Gig
