Front Office Manager
Front Office Manager
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1 Vacancy
Job Description
We are seeking a dynamic and customer-focused Front Office Manager to join our team in Alam Sutera South Tangerang Banten Indonesia. As the Front Office Manager you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.
- Lead and manage the front office team including reception concierge and reservations staff.
- Develop and implement strategies to enhance guest satisfaction and operational efficiency.
- Oversee daily front desk operations including check-ins check-outs and guest inquiries.
- Train and motivate front office staff to deliver high-quality customer service.
- Manage guest complaints and resolve issues promptly and professionally.
- Coordinate with other departments to ensure seamless guest experiences.
- Monitor and optimize front office performance metrics and guest satisfaction scores.
- Manage department budgets and control expenses.
- Ensure compliance with brand standards and local regulations.
- Implement and maintain efficient front office procedures and systems.
- Develop and execute revenue management strategies to maximize occupancy and revenue.
- Handle VIP guests and special requests with utmost care and attention to detail.
- Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations.
Qualifications :
- Bachelors degree in Hospitality Management or related field.
- 5 years of experience in hotel front office operations including 2 years in a managerial role.
- Proven leadership skills with the ability to train motivate and mentor team members.
- Excellent customer service skills and a passion for delivering exceptional guest experiences.
- Strong financial acumen and experience in budgeting and revenue management.
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
- In-depth knowledge of front office procedures revenue management principles and industry best practices.
- Excellent problem-solving decision-making and conflict resolution abilities.
- Strong organizational and time management skills.
- Ability to work flexible hours including nights weekends and holidays.
- Multilingual abilities with fluency in English and Bahasa Indonesia (preferred).
- Familiarity with the local tourism industry and attractions in the Bandung area.
- Adaptability to changing priorities and ability to work well under pressure.
- Strong communication and interpersonal skills to interact effectively with guests staff and management.
Additional Information :
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities.
When applying do not hesitate to let us know of any specific needs you may have so that we can consider them.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
