Driver Operations Specialist

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals

As aDriver Operations Specialist youll be on the ground floor at this exciting company ensuring that driver partners have a smooth experience. The Driver Operations Team serves as a direct bridge between the Vias brand and the people who actually deliver our services.

We strive to create effortless experiences for everyone who reaches out to our team and we serve as an advocate for our partners drivers in an effort to drive changes to the overall Vias experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported throughout their correspondence with us. We bring the voice of the Vias brand to our drivers and the voice of our drivers to the broader Vias team.

This is an in-person position with the expectation to be in the field 3 days per week

What Youll Do:

• Serve as the front line speaking with driver partners to help improve their first experience with Via or manage their accounts
• Thrive in a fast-paced environment tackling an array of customer issues
• Become an expert on our services and spread the love of Via everywhere
• Deliver above-and-beyond customer service to our driver partners finding new and interesting ways to make our customers smile
• Notice even the smallest trends and pain points then brainstorm ways in which we can create solutions to improve each customers experience
• Coordinate with management to channel customer feedback to all areas of the business such as technology marketing design and product teams
• Learn our tools & product inside and out- while supporting other teams

Who You Are:

• Clear communicator with excellent reading comprehension and writing skills
• Excellent computer and technical skills including experience with Microsoft Office the Google Suite Slack previous CRM tools like Salesforce a plus
• Great listener and conversationalist
• A well-rounded team player who takes ownership of (and pride in) your work
• Someone with a strong work ethic and an entrepreneurial spirit
• Dynamic; willing to wear multiple hats and work on projects of all types
• You take initiative to solve problems and get the job done
• Located in the Tacoma or Greater Seattle area
• Empathetic and the able to put yourself in the customers shoes
• Able to work 10:00AM-6:30PM EST open to weekends

Compensation and Benefits:

• Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable.
• Hourly Range: $18-$22/hour

Were Via and we build technology that changes the way the world moves. Were driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs healthcare and education. With our best in class suite of products we make transit thrive.

Our teams of world-class engineers data-scientists product managers operations specialists marketers transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012 Via builds solutions to digitize automate and enable data-driven decision making for entire transportation networks; fixed-route buses microtransit paratransit school buses autonomous vehicles and more.

If youre excited to be at the forefront of modernizing the future of transportation are up for solving tough problems and willing to become/already are a transit nerd we are the place for you. Even if your past experience doesnt align perfectly with every qualification in the job description for this role we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride

Pursuant to CPRA for California residents you can read more about our policyhere.

Via is an equal opportunity employer.