Loss Prevention Officer

SUMMARY:

Reporting to the Vice President Operations the primary duties of the oversight and direction of the Heart of Texas Goodwills Safety and Loss Prevention departments. The Safety & Loss Prevention Director is responsible for ensuring all critical incidents are documented and managed appropriately in accordance with all applicably CARF local and regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following other duties may be assigned:

• Maintain and manage safety and loss prevention programs for Heart of Texas Goodwill Industries Inc.
• Responsible for hiring training and counseling loss prevention and safety staff to assist with relevant duties.
• Maintain an up-to-date knowledge of relevant asset protection and health and safety legislation best practices and standards in order to ensure compliance with applicable CARF and/or local/state requirement.
• Ensures agency compliance in the internal monitoring and audit of all Health Safety and Loss Prevention documentation and training compliance obligations.
• Ensure procedures are in place for all facilities legal and other obligations including fire safety building structures building accessibility inspections drills etc.
• Manages and coordinates any necessary vendors related to asset protection loss prevention and health and safety for all Heart of Texas Goodwill facilities.
• Implement execute and monitor loss prevention procedures at all retail and donation locations. This could include but is not limited to shoplifting employee theft and misappropriation and after hours theft of donations.
• Evaluates and suggests changes in training curriculum and/or working conditions to reduce theft increase efficiency and/or safety of departments and procedures.
• Assist in developing methods of ensuring inventory control and loss prevention relevant to each individual location.
• Ensure that all critical incidents or injuries are reported and investigated.
• Collaborate with other department leadership and management in addressing specific loss prevention or safety issues. Coordinates training to address identified issues accordingly.
• Monitor security cameras employee parking and donation drop off sites. View surveillance tapes and suggest repositioning of cameras if needed.
• Maintains a positive relationship with local municipal State and Federal Law Enforcement.
• Attends scheduled meetings and training.
• Must maintain First aid and CPR certification and ensure others are trained and certified.
• Maintains a positive team-oriented relationship with peers and subordinates.
• Provides leadership guidance and professional development to staff. Models the expected behavior of the staff.
• Operate within budget requirements.
• Promotes the general goals and objectives of Heart of Texas Goodwill and champions employee development.
• Maintains strictest confidentiality in all aspects of the work.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent is required. At least two years of experience is preferred. Must have strong interpersonal organizational and problem-solving skills. Must be able to maintain confidential information.

QUALIFICATION REQUIREMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All individuals must pass a drug screen. A criminal background check is required. A drivers license check is required. Must show proof of current drivers license.

At a minimum an employee must possess the following skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough knowledge of employment-related laws and regulations.
• Knowledge of and experience with varied human resource information systems.
• Proficient with Microsoft Office Suite or related software.
• Must be willing to accept instructions and carry them out with minimal supervision.
• Must be able to work and cooperate with others.
• Must be able to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee

• Is regularly required to talk or hear.
• Must be able to walk and stand for up to eight hours per day.
• Must be able to use hands and feet and reach with hands and arms.
• Must have sufficient eyesight and manual dexterity to discriminate between and classify items.
• Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds.
• Must be able to follow instructions.
• Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).
• Prolonged periods of sitting at a desk and working on a computer.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will be exposed to airborne particles (dust animal hair lint). May work outside in hot cold or wet conditions. The work environment ranges from very quiet to noisy.

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunities in accordance with federal law. Employment discrimination against employees and applicants due to race color religion sex (including sexual harassment) national origin disability age (40 years old or more) military status or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities upon request.

Heart of Texas Goodwill managers and employees will comply with federal law. Any employees that deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill did not provide reasonable accommodations or has discriminated against them may file a discrimination complaint with the Heart of Texas Goodwills Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination and accommodations. To file an allegation of discrimination or failure to provide reasonable accommodations contact the Compliance Officer via one of the following methods: (mail) 1700 S. New Road Waco TX 76711; (email) ; (phone) ext. 450.