Procurement Officer
Procurement Officer
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Job Description
This role sits within a procurement company Australian Insurance Replacements; this team of customer service experts directly partner with major insurance providers to source like-for-like replacement vehicles for customers when their cars are written off.
The Procurement Specialist is responsible for managing the end-to-end vehicle replacement process from initial enquiry through to vehicle delivery ensuring a smooth and professional experience for all parties involved.
Key responsibilities include:
- Respond to incoming customer and insurer enquiries via phone and email providing clear timely assistance throughout the claims process.
- Manage insurance replacement claims on behalf of insurance providers ensuring accuracy and efficiency.
- Monitor and manage a shared email inbox responding to inbound queries from customers insurers and dealerships.
- Liaise with dealerships nationwide to source suitable vehicles and negotiate competitive pricing.
- Assess and recommend appropriate like-for-like replacement vehicles working closely with customers and insurers to meet policy requirements.
- Maintain accurate and up-to-date records of claim progress in internal systems.
- Serve as a key point of contact between insurance providers customers and dealerships.
- Act as a customer advocate ensuring the claims process is smooth and stress-free.
Qualifications :
You are a strong communicator with a genuine passion for helping people. You enjoy juggling multiple tasks solving problems and making someones day easier. Ideally you will also have:
- Experience in customer service insurance or vehicle procurement (or a similar fast-paced role).
- Excellent written and verbal communication skills.
- Confidence using email systems CRMs or procurement software.
- Empathy patience and professionalism especially when things dont go to plan.
- Strong organisation skills and a proactive attitude.
- A current drivers licence and willingness to complete a police check.
Additional Information :
What we offer:
- A paid day of Leave to celebrate your Birthday.
- Access to Employee Novated Lease Program.
- Access to a fully funded EAP Program to support you and your family.
- Unlock discounts with PitStop and get exclusive deals on shopping and gift cards.
- Be part of a supportive growing team backed by a global brand.
At Dutton Automotive we value our customers and our employees. Our values are built on prioritising our customer needs valuing our employees flexibility to change and fostering creativity and initiative. If you share our values and have the skills and experience we are looking for we encourage you to apply for this exciting opportunity.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
