Danish-speaking Customer Support Agent for Zalando in Chania, Greece
Danish-speaking Customer Support Agent for Zalando in Chania, Greece
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Job Description
Are you a native Danish speaker and ready to start a new experience on beautiful Crete We have a great opportunity for you with housing included at this amazing location!
Our client is looking for a Customer Support Advisor for the Zalando project in Chania. Youll be assisting customers with everything from return inquiries to order trackingwhile living and working on one of Greeces most vibrant islands. Enjoy a full relocation package and stay in a free company-provided apartment!
About the company
Our client is a global leader in customer experience management and contact center services delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
Tasks
- Handle inbound customer inquiries via phone and email regarding Zalando orders
- Assist with product questions returns and order tracking
- Issue return labels and follow up with refund status
- Guide users on navigating the Zalando website
- Resolve invoice and payment-related questions
- Deliver professional and empathetic customer service
- Ensure a seamless customer journey
Requirements
- Native or near-native level of Danish
- Fluent in English (minimum C1 level)
- Customer service experience preferred
- Strong soft skills and active listening abilities
- Confident empathetic and positive communicator
- Able to work in shifts MondaySunday between 09:0021:00
- Good multitasking and time-management skills
- Comfortable with data entry and using software systems
Benefits
- Full relocation package: flight taxi from the airport and assistance with documentation
- Free company-provided apartment
- Paid training
- In-house doctor and health insurance
- Excellent career growth opportunities
- Modern offices in Chania Crete
- International team and supportive environment
- Company events festivals and employee discounts
About Crete
Blessed with 300 days of sunshine a year Crete offers a sociable and relaxed lifestyle. The island has 636500 inhabitants and is known for its golden beaches crystal-clear waters hiking trails and cultural richness. Whether you enjoy nature sports or socializing Crete provides the perfect setting for your next adventure.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic speaking talents with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.
Employment Type
Full Time
