Manager, Customer Trust, Premier Support and Audit

We are seeking an accomplished and strategic leader to manage our Premier Support and Customer Audit Teams within the Customer Trust organization. This role is designed for a highly consultative professional who thrives on building relationships delivering exceptional value to clients and driving operational excellence. As a key leader in our succession plan you will have broad influenceguiding critical programs developing future leaders and shaping the strategic direction of our customer-facing security and audit services.

About the Role

• Provide visionary leadership and mentorship to the Premier Support and Customer Audit teams fostering a collaborative high-performance culture.

• Serve as a trusted advisor to both clients and internal stakeholders leveraging consulting expertise to address complex security compliance and audit requirements.

• Oversee the execution and continuous improvement of customer audit and premier support engagements ensuring the highest standards of quality accuracy and client satisfaction.

• Guide teams in the proactive identification and resolution of customer concerns audit findings and process gaps maintaining strong relationships and building long-term trust.

• Champion innovation by identifying and implementing best practices process automations and new technologies that enhance customer experience and operational efficiency.

• Support key customer meetings audit calls and presentations articulating Thomson Reuters security posture and value proposition with clarity and credibility.

• Drive the development and maintenance of standardized responses security collateral and knowledge management resources ensuring consistency and completeness.

• Collaborate with senior leadership and cross-functional partners (including product technology sales legal and risk teams) to align customer trust initiatives with organizational priorities.

• Analyze customer feedback and program metrics to identify trends inform strategy and prioritize continuous improvement initiatives.

• Support the professional growth and succession planning of team members by identifying and nurturing emerging leaders.

• Stay current on industry trends regulatory changes and best practices in information security risk management and customer engagement.

• Ensure the teams delivery aligns with business objectives and regulatory obligations supporting both day-to-day operations and strategic initiatives.

About You
You are an ideal candidate if you have:

• Demonstrated experience in a leadership role within information security compliance risk management or consulting (Big 4 top-tier consultancy or global enterprise preferred).

• Deep consulting skills with a track record of building trust and influencing at all organizational levelsboth internally and externally.

• Strong expertise in IT audit GRC (Governance Risk & Compliance) cybersecurity third-party risk management or related fields.

• Proven ability to lead inspire and develop high-performing teams in a dynamic matrixed environment.

• Advanced communication and presentation skills with the ability to translate complex technical and regulatory concepts for diverse audiences.

• Experience managing customer-facing programs and resolving escalations with professionalism and urgency.

• Working knowledge of key frameworks and standards (e.g. SOC 2 ISO 27001 NIST PCI ITGC).

• Relevant industry certifications (e.g. CISSP CISA CISM GSEC ITIL) are highly desirable.

• Strategic analytical and solutions-oriented mindset with a passion for innovation and continuous improvement.

• Commitment to fostering a diverse inclusive and growth-oriented team culture.

• Ability to travel as needed to support customer and internal engagements.

• Willingness to undergo background screening including employment criminal and educational verification.

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