Executive, Customer Success (Analytics & Insights)
Executive, Customer Success (Analytics & Insights)
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Job Description
NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data science and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery are the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling analyzing and interpreting sales writing client reports and constructing presentations.
RESPONSIBILITIES
- Summarize data in tables charts and graphs
- Analyze and interpret sales data and consumer data One NielsenIQ portfolio data
- Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations
- Review data for errors and inconsistencies
- Use internal tools and data sources
- Follow and fully owns Center of Excellence (COE) ways of the working process manages Clients/Client Business Partners (CBPs) expectations
- Interacts with client staff on routine issues
- Independently discusses analysis design to best answer client questions with CBP/client
- Discuss design and calculate the Quantified Business Opportunity
- Drive time/cost-effectiveness on the project
- Support meeting the COE objectives as a whole
- Inspire peers and co-workers
Qualifications :
Curiosity will bring you to understand where the market is moving and to provide business solutions based on the clients needs. Your chance to deliver high-quality client services all the time is here working together with our client business partners while your communication skills will help you to adapt to the multi-diverse working culture.
- Bachelors Degree from reputable Universities min GPA 2.5
- Fresh Graduate are welcome to apply
- Strong business and financial acumen (including business environment and client) with excellent analytical skills
- Understanding of growth and brand strategy
- Strong communication skills & presentation skills able to interpret numbers or data by storytelling techniques
- Ability to work independently and comfortable working in a digitally enabled environment
- Strong Organizational & interpersonal skills
- Good client service skills and able to communicate and write effectively in English and Thai
- Knowledge of Microsoft Office especially PowerPoint and Excel is required
- Retail data experience is a plus
- Basic knowledge in statistics would be an added advantage
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
