Senior Programme Manager
Senior Programme Manager
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Job Description
Senior Programme Manager Telecoms BSS/OSS Delivery
Role Overview:
Our client is looking for an exceptional and experienced Senior Programme Manager to take the lead on a large-scale multi-million-pound transformation programme within the telecoms domain. This high-profile role demands an individual with proven experience delivering complex time-sensitive BSS (Business Support Systems) and OSS (Operations Support Systems) solutions for major telecoms providers.
You will own the programme end-to-endfrom strategy to executionensuring seamless coordination between internal teams technology partners system integrators and client stakeholders. Your work will directly influence the success of business-critical deployments customer experience and long-term value delivery.
Key Responsibilities:
Programme Leadership: Lead the initiation planning execution and governance of a complex multi-million-pound BSS/OSS transformation programme.
Stakeholder Management: Serve as the primary interface for senior client stakeholders executive sponsors vendors and cross-functional delivery teams.
Solution Delivery: Drive delivery of high-performance integrated BSS/OSS platforms covering product catalogue CRM revenue management order management service fulfilment assurance and network operations.
Planning & Execution: Establish programme roadmaps milestone planning resource forecasting and risk management strategies in alignment with business goals and technical dependencies.
Governance & Reporting: Chair programme steering committees provide executive-level reporting and maintain rigorous control over scope budget and quality.
Team Leadership: Build and inspire high-performing teams fostering a delivery culture grounded in agility accountability and results in a supportive environment.
Quality & Compliance: Uphold delivery excellence through effective controls KPIs and continuous improvement in line with telecoms and ITIL best practices.
Willingness to travel and spend time onsite internationally
Required Experience & Skills
Proven Programme Management Expertise: 10 years in programme management with at least 5 years in telecommunications delivering high-value BSS/OSS transformation programmes.
BSS/OSS Domain Knowledge: Deep understanding of telecoms architectures including product catalogue CRM billing mediation provisioning inventory and service assurance.
Technical Acumen: Ability to liaise with solution architects software developers and system integrators to ensure robust and scalable system design.
Time-Critical Project Leadership: Demonstrated success in managing time-sensitive rollouts with interdependencies across systems regions and vendors.
Stakeholder Engagement: Adept at building trust and credibility and influencing senior-level stakeholders (CxO level) and managing customer expectations in high-pressure environments.
Delivery Methodologies: Strong knowledge of Agile SAFe and traditional Waterfall project delivery models. Certification in PMP MSP or Prince2 preferred.
Commercial Awareness: Skilled in managing commercial contracts vendor negotiations and financial oversight of multi-million-pound budgets.
Qualifications:
Degree in Telecommunications Computer Science Engineering or related discipline.
Professional certifications: PMP MSP SAFe ITIL.
Experience working with Tier-1 telecom operators or major telecoms vendors.
Employment Type
Full Time
