Operations Supervisor
Operations Supervisor
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$ 800 - 800
1 Vacancy
Job Description
Job Title: Operations Supervisor (Remote)
Location: Remote (Preference for candidates based in Latin America or similar time zones)
Employment Type: Full-time
About Us
We are an early-stage fast-growing agency focused on building a dynamic and supportive team of online professionals. Our mission is to create an efficient transparent and positive operational environment that empowers our team members and drives company growth.
Role Overview
We are looking for a proactive and organized Operations Supervisor to lead and oversee daily operational activities including scheduling onboarding and team coordination. This role is critical to ensuring smooth workflows and supporting our remote teams success. The ideal candidate thrives in a fast-paced startup environment and has excellent communication and leadership skills.
Key Responsibilities
Develop maintain and communicate weekly and daily team schedules to ensure optimal coverage.
Lead the onboarding process for new team members ensuring all administrative and training steps are completed efficiently.
Assign peer mentors and track onboarding progress providing support and feedback.
Serve as the first point of contact for operational questions scheduling conflicts and day-to-day team issues.
Monitor team performance and adherence to processes; escalate concerns to leadership when necessary.
Document and continuously improve standard operating procedures (SOPs) for scheduling onboarding and reporting.
Collaborate with leadership to identify operational bottlenecks and implement solutions.
Foster a positive inclusive and productive remote team culture.
Track key operational metrics and provide regular reports to management.
Qualifications
Proven experience in operations team supervision or coordinationpreferably in a startup BPO or remote work environment.
Strong organizational multitasking and problem-solving skills.
- Excellent written and verbal communication skills in English.
Spanish or Portuguese is a plus.
Comfortable working with digital tools such as scheduling software spreadsheets and communication platforms.
Ability to work independently and collaboratively in a fast-changing remote environment.
Experience working with digital content creators or online community teams is a plus but not required.
Positive attitude and a proactive approach to challenges.
What We Offer
Competitive salary aligned with market standards.
100% remote work with flexible hours.
Opportunity to grow with a rapidly scaling international team.
Supportive and inclusive company culture.
Professional development and training opportunities.
Employment Type
Full Time
