Senior Manager, Engineering & Integration Shared Services
Senior Manager, Engineering & Integration Shared Services
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Job Description
Job Description
Zendesk is seeking a highly skilled and experienced Senior Manager of Engineering & Integration Shared Services to lead our engineering initiatives across our SaaS platforms. This pivotal role will oversee the development and management of integration shared services focusing on enterprise data orchestration automation and integration solutions that enhance our operational efficiency. The ideal candidate will have a strong background in engineering particularly in ETL and reverse-ETL platforms like HighTouch Fivetran and iPaaS tools like Workato. Additionally this candidate has experience developing with AWS serverless technologies. This position requires a strategic leader who can inspire and manage a distributed team across the globe fostering a culture of innovation and excellence.
The Senior Manager Engineering & Integration Shared Services isa member of the Enterprise Architecture & IT Shared Services team within Zendesks CIO organization. This position will report directly into the Senior Director Enterprise Architecture & IT Shared Services.
Responsibilities:
Manage the Engineering & IT Shared Services team ensuring alignment with Zendesks strategic objectives and operational goals
Lead mentor and grow a team of software engineers promoting a culture of learning and professional growth within a distributed workforce
Oversee the design development and support of scalable reliable orchestration services and SaaS solutions using PaaS and iPaaS platforms like Workato AWS HighTouch Fivetran and Snowflake
Ensure best practices in DevOps (e.g. code reviews CI/CD containerization) are followed while ensuring high-quality deliverables and continuous improvement within the team
Own and grow Zendesks Automation Center of Excellence
Manage project timelines resource allocation and execution for multiple concurrent projects or product releases ensuring projects are delivered on time and within scope
Guide technical decision-making and help resolve complex engineering challenges
Drive hiring and onboarding of new team members
Ensure delivery of high-quality maintainable code while collaborating with Security and Compliance teams to manage audit readiness and incident response.
Qualifications and Attributes:
Bachelors degree in Computer Science Engineering Information Technology or a related field. A Masters degree is preferred.
Strong background in Java python programming languages and frameworks
8 years of experience in engineering management with a strong focus on designing and deploying independent modular micro services and low-code no-code systems.
Proven experience leading distributed teams and managing global projects in a fast-paced environment.
Strong understanding of automation tools and platforms particularly Workato AWS HighTouch Fivetran and Snowflake.
Excellent problem-solving skills and a strategic mindset with the ability to make data-driven decisions.
Preferred Skills:
Experience with Agile methodologies and project management frameworks.
Strong communication and interpersonal skills with the ability to collaborate effectively with diverse teams and stakeholders.
Familiarity with data integration ETL processes and data warehousing concepts.
Knowledge of industry best practices in software development cloud architecture and IT service management.
Passion for technology and innovation with a drive to stay current with industry trends and advancements.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Senior Manager
Employment Type
Full-Time
