RTA
Posted on :
23-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description :
-
Monitor real-time call center operations using Genesis and Avaya.
-
Ensure adherence to SLAs and KPIs to maintain service excellence.
-
Manage agent schedules break times and shift adherence efficiently.
-
Make real-time adjustments to optimize resource allocation.
-
Generate and analyze performance reports to provide actionable insights.
-
Collaborate with team leaders and managers to enhance operational efficiency.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
