Mid-Level IT Support Specialist
Mid-Level IT Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
- Experience: At least 5 to 10 years of experience in IT support including helpdesk support network troubleshooting VoIP systems and AV support.
- Technical Skills: Proficiency in Office 365 support desktop troubleshooting (PC) network configuration and troubleshooting and VoIP phone setup.
- Experience with AV Systems: Hands-on experience with conference room AV setups cameras and Rally Bars.
- Mac & PC Experience: Extensive experience with PC-based systems; Mac experience is a plus.
- Personal Traits: Strong communication skills self-motivated quick learner and a positive attitude when interacting with users.
- Team Player: Reliable consistent loyal and dedicated to supporting the team and clients.
- Desktop Support: Provide day-to-day troubleshooting and support for end-users including setting up and troubleshooting desktops laptops and printers.
- Network Setup and Troubleshooting: Assist with basic network configurations including patching and connecting cables switches ports and troubleshooting network connectivity.
- VoIP Phone Setup and Configuration: Support the installation configuration and troubleshooting of VoIP phones to ensure smooth communication.
- AV Support: Assist with conference room technology including cameras Rally Bars and other AV equipment to ensure seamless virtual meetings and presentations.
- Helpdesk Support: Provide end-user support via the helpdesk system efficiently handling IT requests and troubleshooting various software and hardware issues.
- End-User Training: Offer training to end-users on basic IT systems applications (including Office 365) and best practices.
- Printer Configuration: Set up and troubleshoot printer configurations ensuring devices are properly connected and accessible on the network.
- Office 365 Support: Troubleshoot and assist with Office 365 applications and services.
- Mac and PC Support: Strong experience with PC support; Mac experience is a plus for cross-platform support.
- Ticketing System: Utilize a ticketing system to track manage and resolve IT issues in a timely and organized manner.
- Competitive salary with potential for growth.
- Opportunity to transition from contract to full-time position.
- Be part of a dynamic and collaborative team supporting the Fort Lauderdale office.
Employment Type
Full Time
