Business Analyst 2 (Hybrid)
Business Analyst 2 (Hybrid)
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Job Description
Job Title: Business Analyst 2 (Hybrid)
Location: Austin TX
Duration: up to 6 Months
Job Description:
Reviews analyzes and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping and reengineering. Prepares solution options risk identification and financial analyses such as cost/benefit ROI buy/build etc. Writes detailed description of user needs program functions and steps required to develop or modify computer programs.
The configuration manager oversees the configuration management process as a key function within the IT Service Management team ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications managing configuration changes and conducting reviews & audits to ensure compliance with HHS agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations infrastructure applications and ITSM teams to guarantee that everyone is aligned with the CM strategy
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
5
Required
Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.
5
Required
Excellent problem-solving and critical thinking skills and a strong attention to detail.
5
Required
Experience supporting and maintaining CMDB platforms such as BMC Helix ServiceNow Atlassian etc.
4
Required
Performs regular configuration audits to verify their completeness accuracy and compliance with the CM plan and system objectives.
4
Required
Responsible for verifying and auditing the configuration status and assists with configuration verification to ensure that the CIs are consistent with their specifications and requirements.
4
Required
3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
4
Required
ITIL 4 Foundation certification.
Employment Type
Full Time
