System Support Specialist
System Support Specialist
Posted on :
23-06-2025
Employer Active
1 Vacancy
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Job Description
About this Position:
Job Title: System Support Specialist - SSS
Responsibilities/Duties:
- This position provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Such assistance and resolution are provided for personal computers servers and Local Area Networks (LANs). The SSS provides support to distributed PC/networking environment including installation testing repair and troubleshooting for PCs linked to networks printers and other computer peripherals.
- The SSS performs technical operational and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages.
- Job duties require the SSS to install and test personal computers printers and other peripherals configure operating system and other application software programs.
- In this position the incumbent troubleshoots computer problems performs hardware and software diagnostics coordinates needed repairs resolves computer system problems including coordination between users and components of a local area network and participates in the evaluation of system configuration and software.
- The SSS will also provide help desk functions via email phone or in person.
Qualifications :
- Experience providing direct end-user support for the applications being supported including both telephone support and on-site assistance to users.
- Certain applications may require certification by the software provider.
- Prior teaching/training experience involving computer applications preferably database imaging or other automated litigation support applications strongly preferred.
- Must have hands-on familiarity with the network telecommunications and operating systems environment of the applications being supported.
- Prior experience in automated litigation support preferred.
- Experience with automation environments extremely helpful; should be an expert user of the governments word processing spreadsheet and email systems.
- Excellent oral and written communications skills required.
- Pleasant telephone manner important.
- Undergraduate degree valued.
Employment Type
Full Time
Key Skills
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