IT Analyst
IT Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
The Opportunity:
The IT Analyst at Euna Solutions is responsible for supporting and maintaining IT solutions and assets. This role requires a deep understanding of IT best practices adaptability and a passion for integrating business and IT systems. The IT Analyst will excel in supporting users and managing IT assets across the organization.
Key Responsibilities:
- Provide first-level contact and support for end users ensuring effective recording and handling of incidents.
- Manage and fulfill routine service requests such as password resets software installations and access permissions in a timely and efficient manner.
- Aim for one-touch resolution of incidents whenever possible leveraging knowledge base and troubleshooting skills.
- Identify and diagnose recurring problems; contribute to developing solutions.
- Escalate unresolved incidents and problems to higher-level support teams as per escalation procedures.
- Accurately document incident resolutions and contribute to the IT knowledge base for future reference.
- Maintain detailed records of user interactions steps taken and solutions provided.
- Regularly review and update IT processes and procedures to align with departmental objectives.
- Adhere to the organizations designated security framework in all IT operations.
- Communicate effectively with end users team members and other stakeholders.
- Collaborate with cross-functional teams to ensure integrated and cohesive IT support.
Required Skills & Experience:
- 0-2 years in IT system administration and user support.
- Knowledge of Windows and Mac operating systems.
- Excellent written and oral communication skills.
- Strong team-building and interpersonal skills.
- Ability to work independently and as a team.
- Strong technical and troubleshooting skills.
Preferred Skills & Experience:
- Experience working within the Microsoft 365 ecosystem.
- Knowledge of networking technologies and cloud-first environments.
- Experience with Jira Service Desk.
- Knowledge of industry best practices and experience with both hardware and software systems.
- Knowledge of security frameworks and certifications.
- Microsoft 365 Fundamentals certification (MS-900)
Location:
This position will be hybrid 3x a week in our Atlanta office.
WhatItsLike to Work at Euna Solutions
At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of theperksthat Euna employees enjoy:
Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.
Wellness days
Whatsbetter than a long weekend An extra-long weekend!This summerletsbegin and end the summer with an extra day on top of the long weekend (July and Sept)! An extra day to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.
Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.
Benefits
Askus for a copy of our health and dental benefits!
Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.
About Euna Solutions
Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit.
Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.
For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.
Required Experience:
Manager
Employment Type
Full-Time
