Medical Assistant-Breast Care Center (40 hr, Day)
Medical Assistant-Breast Care Center (40 hr, Day)
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1 Vacancy
Job Description
When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.
Reports to The Director of Outpatient Clinics or Practice Manager the Practice Assistant encompasses both administrative support and medical assistant support to the outpatient clinics. This position is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations including some or all of the following responsibilities:Requires problem-solving skills a positive approach to teamwork strong communication skills the ability to handle multiple priorities attention to detail and a focus on customer service.
Assists in maintaining an organized clean and
professional physical environment in the clinic.
Acts as a liaison between patients referring physicians other hospital services external customers and the physicians.
Assists with the patient preparation for patients office visit and ensures the highest quality care for patients seen in the outpatient clinics by supporting the physicians and by supporting the operational needs of the department.
Job Description:
DUTIES AND RESPONSIBILITIES
- Acts as a liaison between patients referring physicians other hospital services external customers and the physicians.
- Patient scheduling check-in check-out co pay collection patient follow-up phone call management billing medical records and other administrative activities such as supply management and correspondence.
- Manages referrals and submit Prior Authorizations for imaging studies as needed
- Ensures the effectiveness of the clinic operations and maintains a professional appearance and environment.
- Ensures that patients needs are met. Responds to patient inquiries and resolves issues by working with providers and staff in a professional manner. Ensures patient satisfaction is a priority.
- Reports on-going problems to the director.
- Assists with chart preparation in advance of patients visits in collaboration with co-workers.
- Greets and escorts patients to exam room.
- Completes vital signs and weights as necessary.
- Call in prescriptions to pharmacies as ordered by physician.
- Problem-solves patient issues such as referrals appointments and test questions.
- Checks voice mail messages throughout day and communicates unresolved issues to appropriate staff member. Checks mail and operates fax copier and printer daily.
- Assists patient as needed i.e. wheelchairs changing bathroom etc.
- Keeps exam rooms clean and insures supplies are stocked as needed.
- Organizes daily schedules for the department.
- Assists physician with EKGs EMGs casting urine dipstick as needed per specialty.
- Enters billing charges into Meditech and CCC.
- Compiles reports tests etc and scans needed information into electronic medical record.
- Inventories and orders office and clinic supplies.
MINIMUM QUALIFICATIONS REQUIRED:
- High School Diploma
- Excellent interpersonal and customer service skills
- Excellent problem solving skills
- Strong organizational skills and ability to balance multi-tasks
- Ability to maintain high level of professionalism and strict confidentiality
- Understanding of medical terminology and ability to handle in a professional manner a heavy and diverse work load in an active healthcare environment
- Computer skills required. (ie Outlook/Meditech Caretracker etc.)
- 1 year of Medical Assisting as well as one year of medical clerical support preferred
- Medical assisting certification preferred
Competencies:
Written Communications: Ability to read and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients families and other medical center staff; and respond to basic questions.
Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients families and medical center staff in response to routine questions.
Knowledge: Ability to demonstrate basic knowledge of fundamental concepts practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
Team Work: Ability to interact respectfully with other employees professional staff and/or external contacts to offer ideas identify issues obtain information or deliver services.
Customer Service: Ability to provide a high level of customer service to patients visitors staff and external customers in a professional service-oriented respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying lifting pushing pulling objects. Sitting most of the time with walking and standing required only occasionally
As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Employment Type
Full-Time
