Student Communications Manager - WGU Academy

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 309

Pay Range: $80300.00 - $120400.00

Job Description

Responsibilities

• Shows others how to approach job tasks and projects with a mindset of continuous learning and improvement improving skills and sophistication and self-motivation to learn new skills

• Owns responsibility for maintaining an effective accurate and clear strategy for well-timed and well-placed student communications. i.e. the Communication Matrix.

• Designs develops and executes communication strategies.

• Develops audience-specific messaging.

• Tracks effectiveness of student communication strategies and changes course as needed based on feedback.

• Creates and advises on high-quality compelling communications at the organizational level for a variety of channels (email SMS podcasts video scripts enablement resources marketing pages and in-portal notifications).

• Develops implements and maintains policies and procedures relating to the writing of all student-facing materials.

• Models a collaborative relationship with all appropriate internal and external stakeholders

• Collaborates with WGU leaders and various business stakeholders to determine the necessary project scope and delivery expectations.

• Works independently and mentors others to achieve project objectives.

• Audits student-facing content for tone and correctness.

• Develops and implements user testing processes for all written materials; aligns the content with results.

• Makes informed subjective decisions based on project objectives product messaging and stakeholder requirements.

• Stays current with trends and research in content best practices including digital communications UI and behavioral economics.

• Seeks out and welcomes feedback from various sources and iterates based on feedback. Conversely provides feedback to leadership and peers alike.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

• Exceptional project management and organization skills working directly with project managers and producers

• Significant stakeholder management experience

• Executive-level communication ability.

• Proven consulting skills with the ability to work across all levels of an organization successfully advising guiding and influencing key stakeholders.

• Demonstrated ability to build strong trusted relationships and foster collaboration and teamwork.

• Excellent organizational and planning skills using a structured approach.

• Ability to generate and implement innovative ideas to engage and inform stakeholders.

• Proficient in Microsoft Office Suite (Excel PowerPoint Word Outlook).

• Excellent interpersonal skills.

• Ability to work collaboratively and creatively in a fast-paced agile environment.

• Strong attention to detail and a feeling of pride and ownership over the quality of our learning experience products and communications.

• Bachelors Degree in Communication Instructional Design Education Technology or another relevant field.

• Masters degree in Communications English Organizational Development or related field of study preferred

Experience

• 5 years of related experience from concept to delivery with a proven track record of meeting deadlines

• Experienced mentor and coach who brings out the best in other professionals

• Strong prioritization and time management skills to balance multiple demands

• Ability to grasp new concepts quickly extreme attention to detail and strong communication skills

Preferred:

• Proven familiarity with standards of web accessibility including alternate text color contrast multiple means of representation and keyboard controls.

• Ability to work in a variety of platforms including but not limited to Microsoft Office Pendo SMS Magic Salesforce Google Suite Articulate 360 h5p Adobe Acrobat Open EdX Learnosity and the ability to quickly learn proprietary tools as well.

• May have broad knowledge of project management.

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.