Case Manager Req 4635
Case Manager Req 4635
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Job Description
BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors we feed shelter teach and support our neighbors to build a stronger all aspects of our work we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family children and youth support educational services elder care homelessness mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.
Our family shelters are safe welcoming spaces where families can stay temporarily while they work toward long-term stability. Program staff provide compassionate support life-enhancing services and community-based resources to help empower each family. Together we guide families on their journey back to independence and into permanent housing.
RESPONSIBILITIES
Case Management Documentation and Assessments
- Complete intake within 24 hours of client arrival
- Document case notes within 48 hours of client contact.
- Document unit inspection notes within 48 hours of inspection.
- Create and maintain audit ready client records on every client on the case load. Including regular filing of the case record to ensure it is accurate and up to date.
- Completion of ILPs for every client on the caseload either weekly or bi-weekly.
- Conduct weekly bi-weekly inspections of client units address concerns and document interactions.
- Refer advocate coordinate services and counsel clients as needed.
- Ability to properly assess and address client concerns.
- Participate in client case conferences with clients and service providers as required
Client Engagement
- Conduct outreach consistently
- Demonstrate ability to establish rapport gain trust and provide follow-up. Reporting & Administration
- Complete monthly reports and additional reports as assigned.
- Report to and meet with Supervisor monthly.
- Perform other duties as assigned by the manager.
- Maintain database records in Salesforce and Cares in addition physical case record.
Education & Training
- Participate in both internal and external training.
- Complete annual certifications (Mental Health Mandated reporter)
- Maintain knowledge of client services (PA Medical Mental health)
QUALIFICATIONS
- Bachelors degree in social work or another related field of study.
- A minimum of one year of experience in a related position
- Bilingual language skills are preferred.
- An engaging personality and detailed orientated skills are essential.
- Strong oral and written communication time management and organizational skills are necessary.
- Proficiency in Microsoft Office suite and other standard business technology is required
PHYSICAL REQUIREMENTS
- Ability to use a computer for prolonged periods
- Ability to occasionally lift and/or move up to 10 pounds
- Ability to stand walk or sit for long periods of time
- Ability to climb five flights of stairs if required to conduct home visits and/or fieldwork
- Ability to bend and retrieve objects and/or documents
- Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
- Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather including inclement weather if required to conduct home visits and/or field work
BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms conditions and privileges of employment including but not limited to recruitment hiring compensation training and employee development placement promotion demotion upgrading downgrading transfer layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition military and veteran status gender identity or expression genetic information status as a victim of domestic violence or any other characteristic protected by federal state or local law. If you require reasonable accommodation as part of the application process please contact .
Required Experience:
Manager
Employment Type
Full-Time
