Nurse Case Manager

Why join the City of Oakland Human Services Department

• Culturally Competent and Compassionate:You will demonstrate a sense of empathy compassion and competency while working closely with multiracial multicultural low-income frail seniors as well as functionally-impaired adults and their families.
• Adaptable: You will need to be flexible when managing a dynamic workload.
• Professional and Ethical: You will be expected to uphold the highest standards of professionalism maintaining confidentiality and adhering to ethical practices in all aspects of case management and nursing duties.
• Detail-Oriented:You will be developing updating and documenting health care plans based on client assessments ensuring that each plan is tailored to meet the unique needs of the individuals under your care.
• A Problem Solver: You will be expected to identify and solve problems on a timely basis showcasing critical thinking skills in addressing challenges that may arise in the course of case management and health assessments.

• Under the clinical and programmatic oversight of the Supervising Case Manager (SCM) conducting nursing assessmentsincluding initial assessments reassessments and Level of Care (LOC) documentationand completing related documentation in accordance with MSSP site manual and California Department of Aging (CDA) requirements for completeness timeliness formatting and compliance.
• Developing and updating comprehensive health care plans based on nursing assessments including LOC recertificationsin coordination with the interdisciplinary care team.
• Working closely and collaboratively with MSSP Case Managers to ensure alignment between nursing assessments the Functional Needs Assessment Grid (FNAG) care plans service authorizations and participant goals.
• Meeting all critical MSSP and site-specific documentation deadlines including but not limited to reassessments LOC updates and mandated visit documentations to ensure participant services billing and program compliance are not affected.
• Arranging and/or ordering services as detailed in the care plan; monitoring client status and services by conducting monthly phone calls and quarterly home visits.
• Participating in interdisciplinary care plan conferences.
• Documenting all actions using program-specific forms and standards; maintaining case management charts resource files and confidentiality of client information.
• Driving a vehicle to make monthly home visits and to participate on planning committees for health assessment activities.

• Adaptability:Responding positively to change and modifying behavior as the situation requires
• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Attention to Detail:Focusing on the details of work content work steps and final work products
• Building& Maintaining Relationships:Establishing rapport and maintaining mutually productive relationships
• ClientFocus:Attending to the needs and expectations of clients
• Decision Making:Choosing optimal courses of action in a timely manner
• DisplayingOwnership and Accountability:Holding self and others accountable for measurable high-quality timely and cost-effective results
• Fact Finding:Obtaining facts and data pertaining to an issue or question
• Legal & Regulatory Navigation:Understanding interpreting and ensuring compliance with laws and regulations
• Listening:Fully comprehending spoken communication
• OralCommunication:Engaging effectively in dialogue
• Professional & Technical Expertise:Applying technical subject matter to the job
• Professional Integrity & Ethics:Displaying honesty adherence to principles and personal accountability
• Safety Focus:Showing vigilance and care in identifying and addressing health risks and safety hazards
• Writing:Communicating effectively in writing

This recruitment will produce two eligible lists. The restricted list will be for full-time permanent part-time or part-time City and Port of Oakland employees who maintain employment for the duration of the recruitment and pass all stages of the recruitment process. The open list will be for all other applicants who pass all stages of the recruitment process.

This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish Cantonese or Mandarin. Under the authority of Civil Service Rules Section 5.03 if a position requires bilingual language skills only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire.

Education:

An Associates degree from an accredited college or university in nursing.

Experience:

Desirable Qualifications:

The Recruitment Process:

The City of Oakland works with a Civil Service system. Applicants apply online and HR staff reviews their experience education and training listed on the application against the minimum qualifications listed for each position.

Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge skills and abilities in job-related areas.

Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.

In the final review candidates may clarify information already provided on their application. No additional work history education or certifications will be accepted. Any decisions made during this review process will be final.

For this recruitment all qualified applicants will be sent a writing exercise (weighted 100%) which will then be evaluated and rated by subject matter experts. The tentative date that the writing exercise will be sent to you for completion is the week of January 19 2026.

Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points for example if you are a Veteran with an honorable discharge or if you are a current City of Oakland resident. If youre applying to a restricted posting and you are eligible as a current City employee you may also receive additional points for your City service. Extra points are only applied to passing scores so if you do not pass every element of the testing process you cannot use extra points to pass.

The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner applicants will not qualify for further consideration and will be removed from the eligible list.

How to Apply

Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:

you do not have access to a computer there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department 150 Frank H. Ogawa Plaza 2nd Floor Oakland CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m.).

Our online application system is provided by GovernmentJobs. If you have problems while applying online please contact GovernmentJobs Live Applicant Support at between 6:00 AM and 5:00 PM Pacific Time Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at for information; however we are unable to provide technical support for the online application system. For recruitment-specific questions please contact Cynthia Ng Senior Human Resources Analyst at .