Digital Process Auto Lead

• Employment type full time role continuing role within UNSW IT
• Digital Process Automation Lead with an excellent salary package including superannuation
• Location: UNSW Kensington Campus (Hybrid Working Opportunities)

About UNSW:
UNSW isnt like other places youve worked. Yes were a large organization with a diverse and talented community a community doing extraordinary things. Together we are driven to be thoughtful practical and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive be challenged and do meaningful work youre in the right place.

The primary purpose of the Digital Process Automation Lead is to establish the Automation Centre of Excellence (COE) providing governance and delivery frameworks policies procedures and principles. This includes implementing and governing environment strategies licensing and standards for secure development as well as offering advisory services to support a distributed automation delivery model at UNSW. The role will support the direct delivery of complex automations independently or via partnership with an external provider. The Digital Process Automation Lead influences the organization customers partners and peers on the contribution of their area of expertise. They are responsible for meeting allocated objectives establishing milestones and making critical decisions that impact the success of assigned work. This position reports to the Head of Integration Automation and Mater Data Management and will have a direct report.

Specific accountabilities for this role include:

• Develop and implement the COE including delivery and governance frameworks to provide a platform for secure development across a distributed automation delivery structure at UNSW.
• Create COE frameworks that include policies and procedures for assessing automation opportunities providing direction on citizen development vs. professional development scenarios delivering secure environment and administration capabilities and knowledge sharing including standards templates etc.
• Develop and enforce guardrails that are appropriately scaled to the complexity and risk of the automation projects.
• Implement a change approval board process that allows minor non-code or cosmetic changes to bypass extensive UAT sign-off and the weekly CAB process.
• Host regular knowledge sharing sessions through the IT COE to demonstrate and showcase low1code solutions implemented in other areas of the university.
• Establish an internal capability within IT for Power Automate and UI Path skills that can service the entire university.
• Publish a catalogue of available solutions (e.g. chatbot capability) so that different areas can reuse and adapt these solutions for their specific use cases avoiding duplication of work and enhancing efficiency.
• Establish a centralized service/point of contact for all IT Department and vendor engagements and liaise across IT Units (e.g. Cloud Infrastructure Networks Cybersecurity) to obtain answers and advise on solutions.
• Provide expert specialist advice to support organizational needs including resolving conflicting demands designs and initiatives that continue to mature this capability.
• Align with and actively demonstrate the Code of Conduct and Values
• Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the psychosocial or physical health and safety of yourself or others.
• Ensure hazards and risks psychosocial and physical are identified and controlled for tasks projects and activities that pose a health and safety risk within your area of responsibility.

Skills and Experience:

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education training and experience.
• Significant experience in specialist consulting in a Cloud Software Vendor/Enterprise Organization specifically in CRM SaaS applications.
• Experience working with and managing third-party delivery engagements e.g. Managed service for support and delivery of MS Power Platform solutions.
• Demonstrated technical capability and knowledge in Microsoft Power Platform and Dynamics 365 with a strong understanding of the latest features and advancements.
• Demonstrated understanding of the automation landscape to provide advice on appropriate automation opportunities and platforms.
• Strong business acumen to understand business objectives challenges constraints and opportunities.
• Excellent presentation and communication skills with the ability to explain complex concepts in simple terms and strong workshop facilitation skills.
• Proven experience leading solution definition for enterprise customers including detailed project planning and effort estimation activities.
• Proven ability to successfully develop and lead the implementation of robust digital strategies to deliver business outcomes and experience with driving technology change.
• Versatile results-oriented with a continuous improvement focus and the ability to influence outcomes with both senior leaders and other stakeholders throughout the organization.
• Demonstrated creativity innovation and ethical thinking in applying solutions for the benefit of the customer/stakeholder.
• An understanding of and commitment to UNSWs aims objectives and values in action together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commit

To submit an application please apply online and submit your CV Cover Letter and responses to the Skills and Experience outlined above and in the position description.

More Information: visit MacLachlan email:

Applications close: Wednesday July 2^nd at 11.30pm

Benefits and Culture

• Flexible hybrid working
• An additional 3 days of leave over the Christmas Period
• Access to lifelong learning and career development
• Progressive HR practices
• Discounts and entitlements

UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.