Social Services Assistant County Operations Manager

A class incumbent oversees the day to day operation of multiple programs on a regional basis by directing and evaluating the work of subordinate supervisors and ensuring their compliance with federal and state regulations as well as Department and Division policies.

• Responsible for directly supervising 6 to 12 staff and for indirectly supervising child welfare operating unit staff of approximately 50 or more supervisory professional and paraprofessional employees including arranging after hours coverage for supervision of youth based on emergency situations.

Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.

• Oversees the daily operations of child welfare units including intake investigation treatment foster care and permanency planning through supervisory staff including arranging after hours coverage for supervision of youth based on emergency situations.
• Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning assigning reviewing evaluating coaching training recommending hire/fire and discipline.
• Ensures the provision of effective services based upon the individual needs of children and adult caretakers and ensures adherence to contact standards division policy court orders state and federal details to other Division staff about performance measures related to federal and state requirements as well as Division policies.
• Identifies service delivery problems within daily operations and based on best practices.
• Serves on the division leadership team; participates in regional and statewide meetings; participates as part of stakeholder groups and ensures completion of mandatory training for case management staff.
• Approves funding requests for employee reimbursements or special payments to either clients or service providers such as purchase of beds for foster care paying electric bills etc. when requested by staff on a 24/7 basis.
• Oversees and supervises the implementation of new and revised program and/or service delivery procedures. Participates in multiple meetings at the statewide level to discuss services in different program areas.
• Collects data and prepares monthly statistical reports for division and department leadership regarding case activity and practice to include items such as: caseload standards caseload counts and demographics personnel and performance measures. Prepares analytical reports on specific cases as requested by superiors.
• Participates on committees and task forces studying existing or proposed policies and services.
• Works with other state community or private social service providers to ensure quality services to clients.

JOB REQUIREMENTS for Social Services Assistant County Operations Manager
Applicants must have education training and/or experience demonstrating competence in each of the following areas:

1. Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
2. Three years experience in health or human services work such as applying theories principles laws and practices of health or human services programs and services that assist with and improve life for individuals families or communities such as financial support employment unemployment housing health care disease prevention substance abuse child protective services physical/mental health treatment and prevention or rehabilitation.
3. Three years experience in project management such as planning developing implementing managing and evaluating projects to ensure objectives are met.
4. Three years experience in providing coordinating and monitoring the delivery of professional social services to children youth and their families.
5. Three years experience in ensuring compliance with laws rules regulations standards policies and procedures.
6. Two years experience in staff supervision which includes planning assigning reviewing and evaluating the work of others.

The State of Delaware recognizes the value oftelework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delawares Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

To learn more about the comprehensive benefit package please visit our website at Process

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