Office and Operations Coordinator
Office and Operations Coordinator
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Job Description
As a leading healthcare consultancyThroughline Strategys sole mission is to help healthcare organizations improve experiences and outcomes for people living with illness and those who care for them. Our global clients come to us for our strategic counsel powerful insights and design solutions and because we have a roll-up-the-sleeves determination to deliver great work that matters.
At Throughline we firmly believe that culture is as important as the work we do. We hire for values alignment first and foremost. Our values are centred around what it takes to be a great partner:
- Move It Forward- Even when faced with ambiguous never-seen-before challenges our people make %$ happen in order to make meaningful change.
- Know Yourself- Our team is skilled at assessing what we do well (individually and as a group; in both technical and human skills). This increases vulnerability and removes uncertainty in how we operate creating a more dynamic and sustainable culture of trust innovation and teamwork.
- Kindness and Candor- We share the truth with one another in a way that leaves everyone whole and allows people to quickly act on feedback in delivering their personal best work.
If these values sound like they were written for you read on! We are seeking a motivated results-oriented individual to join our team as anOffice and Operations Coordinator.
Apply to join us if you:
- Love to solve problems and strive to make a difference. Resourceful is your middle name.
- Love collaborating and helping in a team culture where we roll up our sleeves to get the job done together.
- Can work independently when required taking ownership of responsibilities without needing constant supervision.
- Have amazing attention to detail and love organization. This role coordinates a lot of moving pieces and precision is important.
- Love learning and mastering new technical platforms and can quickly become proficient in systems and tools you may not have used before.
- Are tech-savvy and able to provide basic IT support to your colleagues as well as troubleshoot and resolve issues on digital platforms.
- Enjoy planning delightful events.
- Speak well listen even better. You take the time to understand what people need to succeed.
- Are personable and easily establish and maintain excellent relationships.
- Are a clear communicator and are skilled at tactfully and respectfully making requests.
- Are known for your sound judgment and discretion regarding business matters and people issues.
- Have experience in corporate settings IT or tech support customer service or hospitality.
- Are proficient in Microsoft Excel and comfortable working with spreadsheets for tracking and reporting.
- Enjoy multi-tasking and handling both large and small tasks from office management to event planning and technical troubleshooting.
- Excel in a fast-paced environment always flexible to pivot in response to changing needs.
- Desire to contribute to the operations of a growing business.
- Feel that improving health outcomes and experiences is important and personally meaningful.
Responsibilities include:
Physical and Virtual Office Operations: Maintaining a well-run office environment where people are excited to collaborate and work
- Primary point of contact for any office and technical concerns
- Track and order office and project supplies
- Pick-up and order office supplies as needed
- Maintain the general upkeep of the space
- Maintain Building Management relations
- Manage office equipment and courier deliveries
- Ensure confidential materials are securely stored in the physical office
Project Support: Support a stress-free project delivery and reconciliation experience
- Develop and manage contracts for contractors engaged in each project
- Participate in close-out process for client projects including detailed tracking of expenses using Excel
- Provide support for consultants HR and managers on special projects
- Work with design & project teams to ensure all project-related supplies are prepared for travel
- Provide back up coverage for other operational roles when needed
Culture Building: Nurturing a warm and inclusive culture
- Plan in-person and virtual team-building events working closely with management and the Culture Committee
- Execute in-person and virtual team-building events (lunches quarterlies off sites etc.)
- Manage special events to celebrate team member milestones such as birthdays work anniversaries and life events
- Champion team initiatives and encourage participation
Employee Onboarding and Off-Boarding: Coordinating an exceptional welcome for our newest team members
- Procure prepare distribute and collect employee-issued equipment
- Conduct training and orientation for in-house systems tools and processes (expenses time tracking tool etc.)
IT Support and Coordination: Optimizing our use of technology in our work
- Provide first-line technical and IT support across platforms including Microsoft Excel Microsoft Teams Zoom and other digital tools and coordinate/liaise with external technology support provider
- Be a leader in new tool adoption and training
- Manage accounts for various platforms & tools
- Handle hardware management maintenance ordering and setup for new employees.
Requirements
Background and Experience:
- Minimum of 1 year of work experience in a customer service hospitality or corporate setting.
- Proficiency using various technologies (at minimum - Google Suite - Docs Sheet Calendar; MS Office - Word Excel PowerPoint Teams; Zoom; AI tools; network understanding; use of scheduling software is an asset)
- English language fluency (equivalent of CBL12)
- Must be able to lift boxes of up to 20lbs and walk up flights of stairs while carrying materials
Applicants must be legally able to work in Canada. This is a full-time role. Throughline operates with a hybrid environment work model so employees will work onsite in Midtown Toronto (Yonge and St. Clair)for 1- 3 days per weekand remotelyfor the remainder of the time.
What we offer:
- Being part of a truly collaborative and supportive team
- Coaching and guidance
- A competitive salary with growth potential
- 3 weeks paid vacation plus 5 paid personal days and 5 unpaid personal days
- 3 special long weekends (above and beyond statutory holidays)
- Comprehensive Lieu Time policy
- A hybrid working model. One to three days per week in-office. Remaining days virtual.
- Health and dental benefits and access to an EAP starting after 3 months 50% of premiums are employer-paid
- Culture-building events to strengthen our team dynamic
- A committed leadership team that is constantly improving Throughlines value through quarterly team meetings and regular feedback
To apply please submit:
- An up-to-date two-page resume
- A cover letter that describes how you are using AI in your work or personal life
Inclusion:
We acknowledge and honour the value and dignity of all individuals. We pledge ourselves to creating and maintaining a culture that welcomes and respects diverse traditions heritages and experiences.
Accommodations and Accessibility:
At any time during the interview and onboarding process let us know if you require accommodation. Please contact us at and we will work with you to provide the support you need.
Required Experience:
IC
Employment Type
Full-Time
