Regional Operations Coordinator
Regional Operations Coordinator
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$ 60000 - 70000
1 Vacancy
Job Description
At Morgan & Morgan the work we do matters. For millions of Americans were their last line of defense against insurance companies large corporations or defective goods. From attorneys in all 50 states to client support staff creative marketing to operations teams every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6000 employees are all united by one mission: For the People.
Summary
The Regional Operations Coordinator will support the Workers Compensation Department by ensuring that case staff and attorneys are trained compliant with best practices and meeting performance expectations. This role is tactical and people-focused with a strong emphasis on training auditing and coaching.
Responsibilities
- Conduct regular audits of case files and performance dashboards to identify gaps in adherence to KPIs
- Oversee and develop litigation staff across various markets focusing on driving their performance in alignment with team objectives and overarching business goals
- Deliver onboarding and ongoing training to case staff and attorneys with Learning & Development team reinforcing best practices and operational standards
- Meet with underperforming staff to diagnose issues and provide coaching or escalation paths
- Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development I.T. H.R. etc.)
- Serve as a regional liaison ensuring that local nuances are accounted for in training and operations
- Collaborate with the Enablement Manager and Operations Leader to implement new processes and track adoption
Requirements
- 2 years of experience in legal operations training or case management (Workers Compensation preferred)
- Exceptional leadership time management facilitation and organizational skills
- Strong interpersonal and communication skills
- Detail-oriented with a passion for process improvement and accountability
- Be adaptable curious and creatively solve problems in an evolving space capable of managing complexity while maintaining a sense of balance
- Comfortable working independently
#LI-GM1
Salary Range
$60000 - $70000 USD
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people not the powerful. This success starts with our staff. For full-time employees we offer an excellent benefits package including medical and dental insurance 401(k) plan paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgans privacy policy.
Required Experience:
IC
Employment Type
Full Time
