IT Support Specialist
IT Support Specialist
Posted on :
22-06-2025
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1 Vacancy
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Job Description
Job Description
Responsible for a wide range of services including but not limited to computer operation monitoring data security technical support troubleshooting software testing and analyzing usability. Tasks are also dependent on the complexity of software and hardware as well as the number of systems. The IT Support group may seek guidance or report to IT Management. Job Responsibilities Provides mid-level technical computing support and related services to customers. Provides problem solving assistance to coworkers. Advises and consults on department purchases of equipment and software. Identifies investigates researches and resolves complex problems; provides troubleshooting that the first tier support is unable to resolve. Simulates or recreates moderately complex user problems to resolve operating difficulties. Ensures workstation/server data integrity by evaluating implementing and managing appropriate software and hardware solutions; provides input and recommendations with respect to hardware and software requirements new and updated technologies and integrity of the computing environment following University recommended guidelines. Responsible for identifying and recommending system modifications to reduce user problems. Plans schedules tests and coordinates complex software and/or system upgrades. Installs configures and maintains operating system workstations and servers including web servers and VMware in support of business processing requirements. Conducts hardware and software audits of workstations and servers to ensure compliance with established standards policies and configuration guidelines. Resolves complex production problems.
Minimum Qualifications
Comprehensive knowledge of technology support obtained by an Associates degree in an information technology-related field and a minimum of 2 years technology support experience. An equivalent combination of education training and experience is acceptable. Specific knowledge certifications and licensure will apply at the position level.
Work Schedule
Based on departmental needs some evening and weekend hours will be required. Otherwise hours are scheduled during normal operating hours of Monday thru Friday 8 am to 5 pm.
Responsible for a wide range of services including but not limited to computer operation monitoring data security technical support troubleshooting software testing and analyzing usability. Tasks are also dependent on the complexity of software and hardware as well as the number of systems. The IT Support group may seek guidance or report to IT Management. Job Responsibilities Provides mid-level technical computing support and related services to customers. Provides problem solving assistance to coworkers. Advises and consults on department purchases of equipment and software. Identifies investigates researches and resolves complex problems; provides troubleshooting that the first tier support is unable to resolve. Simulates or recreates moderately complex user problems to resolve operating difficulties. Ensures workstation/server data integrity by evaluating implementing and managing appropriate software and hardware solutions; provides input and recommendations with respect to hardware and software requirements new and updated technologies and integrity of the computing environment following University recommended guidelines. Responsible for identifying and recommending system modifications to reduce user problems. Plans schedules tests and coordinates complex software and/or system upgrades. Installs configures and maintains operating system workstations and servers including web servers and VMware in support of business processing requirements. Conducts hardware and software audits of workstations and servers to ensure compliance with established standards policies and configuration guidelines. Resolves complex production problems.
Minimum Qualifications
Comprehensive knowledge of technology support obtained by an Associates degree in an information technology-related field and a minimum of 2 years technology support experience. An equivalent combination of education training and experience is acceptable. Specific knowledge certifications and licensure will apply at the position level.
Work Schedule
Based on departmental needs some evening and weekend hours will be required. Otherwise hours are scheduled during normal operating hours of Monday thru Friday 8 am to 5 pm.
Required Experience:
Unclear Seniority
Employment Type
Hourly
Key Skills
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