IT System Support Administrator
IT System Support Administrator
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Job Description
Milliman is among the worlds largest providers of actuarial and related products and services. For over 75 years we have been delivering market-leading solutions in the areas of employee benefits healthcare insurance and financial services. With more than 2000 professionals across the globe Milliman is known for innovation integrity and excellence. We invest in continuous learning diversity and inclusion and community impact making Milliman a great place to grow your career
Duties/Responsibilities
Provide Tier 1 IT operational incident support troubleshooting infrastructure hosted applications and escalating issues as needed.
Ensure timely communication regarding system incidents enhancements and scheduled maintenance.
Review and remediate non-critical alerts proactively and report on operational metrics.
Support server infrastructure including physical/virtual machines Active Directory monitoring logging and ticketing systems.
Perform routine updates such as firmware security patches and platform upgrades.
Assist in DevOps activities including promoting product code and operational changes.
Support compliance activities related to SOC 2 and internal audits by providing documentation and evidence.
Maintain detailed documentation of assets processes and procedures while identifying areas of improvement.
Participate in vulnerability and risk management initiatives.
Provide after-hours and weekend support during scheduled change events.
Maintain on-call availability to respond to critical system alerts.
Required Skills & Attributes
Excellent problem-solving and analytical skills.
Strong communication abilities (both written and verbal).
Ability to work under pressure in a fast-paced complex environment.
Strong organizational and time management skills.
High degree of integrity and accountability.
Ability to work effectively in a distributed/global team environment.
Required Skills and Qualifications
8 years of experience in server storage database and backup administration.
5 years of expertise in Microsoft technologies (Windows Server Hyper-V IIS SQL
Server Entra ID Active Directory RDS VDI etc.).
Hands-on experience with on-premise networked technologies and ITIL/Agile/SOC 2
environments.
Proven ability to manage mission-critical multi-tiered systems.
Bachelors degree in any discipline or equivalent experience.
Preferred Skills and Qualifications
Experience in automation/scripting (PowerShell).
Familiarity with networking tools (packet capture nmap tracert putty etc.).
Proficiency in Microsoft Office Suite.
Strong leadership project management and decision-making skills.
Continuous learning mindset and ability to adapt to change.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
