IT Support/Help Tech I
IT Support/Help Tech I
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Job Description
Ensuring Charts Success
To manage and support the local business users applications and office environment including meeting rooms workstation areas printers and network cabling. To provide initial triage and routing for all incidents and requests. To be the first point of contact for the local end users and the face of IT
What Will You Do
- Ability to manage workload according to ITIL best practices
- To process all logged calls in a timely manner and within agreed SLA
- To ensure that calls they are responsible for are continually managed progressed and that end users are provided with
- sufficient detail through to resolution
- To follow documented service delivery processes and to assist with major incident management and escalation
- To create self-help knowledge articles based on implemented proven provided solutions
Your Experience Should Be...
- Technical capability in Microsoft desktop support
- Understanding of IT service delivery and using service desk solutions
- Understanding of following documented processes
- Excellent communication skills both oral and written in English language
- Experience in the use of Microsoft Office products
- Attention to detail and the ability to rapidly switch between competing priority issues
Our Benefits Package...
Howden provides a competitive and expansive benefits package that ensures not only do you perform on an optimum level but also balance your private and professional responsibilities in a friendly and modern environment.
Development Opportunities:
- Home office allowance extra holidays employee recognition initiatives well-being initiatives and team buildings
- Constant learning opportunities and challenges that help our employees grow
- Vertical and horizontal organizational movement
- Professional practice and free e-learning opportunities
Flexible and supportive working environment:
Our new and modern office is in the heart of Budapest at the corporate centre in Corvin Negyed behind the Corvin plaza: Budapest Bkay Jnos u. 44 1083
- Hybrid schedule (3-4 days at home 1-2 days at the office)
- Showering facilities for cyclists and sportspeople
- Workplace extras to facilitate working at the office: free coffee and different beverages fruit day a social corner
- State-of-the-art technology and IT equipment: laptop headset workstation 2 monitors per employee Windows and O365 software
- Accommodation for special needs and those with a physical disability
- Global diverse community where people can support and learn from each other celebrate successes and have fun in team buildings and programs.
- Opportunity to be involved in our ESG Bright Future initiatives
Employment Type
Full Time
